Letterlayout thingsto remember
writetheaddress
of thecompany
r' lf youwriteonbehalf
of a company,
Thisincludes
thelogoandnameof the
letter-paper.
at thetopor useheaded
itsaddress
andtelephone
number.
company,
atthetopright-hand
corner,
letter,
writeyouraddress
lf youwritea personal
youraddress.
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above
(Your
sideof the
ref.:orOurref.:)ontheleft-hand
r/ Writethereferences
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yourinitials
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numbers.
customer
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/ Writethedateunder
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2"dJune
2001,or
ways
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thedate(forexample,
areseveral
people
putthemonth
2"d,
June
before
theday(forexample,
2 June
2001).
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forms
intheUnited
States.
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Thisiscommon
usage
2001,orJune
2,2001).
Thedatecanbewrittencompletely
old-fashioned.
1u,znd,
3'd,16tharebecoming
putthe
people
putthedayfirst,Americans
British
infigures,
butbecareful:
(GB:
2.6.2001=February
6,2001).
first 2.6.2001=2
June
2001,
U.S.:
month
youarewritingto onihe
r' Wrilethenameandaddress
of theperson
left-hand
sideof thepage.
il
ofenquirY
fax'e-mail
Letter'
Writelt Right!
Beginonelinebelowthe dateor onelinebelowthb references
if youwrote
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sideof thepage.
lf youdo notknowthename,writethepoiitionof theperson
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/ wriîethesalutation(oropening
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beginwith Dearsiror DearMadamif youdo notknowthenamelsex
or
titleof theperson
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whenwritingto a company).
American
peopleuseGentlemen
or Gentlemen
andladies.
useDearMr Brown,or DearMrswatson,or DearMssmithor DearMbs Jones
if youarewritingto someone
youknowor whohaswrittenyoufirst.
Afterthesalutation
peopleusually
British
puta comma(oeaiMs Jones,);
Americans
puta colon(DearMr Kennedy:).
usually
/ writethesubjectheading(incapital
letters,
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underthereceivers'
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if youwantto givean immediate
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matterof yourjetter.
r' Typelettersusingeitherblockformat(single
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closewitha càfitalletterandputa
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r' Iypeyourfullnamebelowvoursiqnature.
lf youwriteon behalfof a company,
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I
!
I
Letter,fax,e-mail'of enquiry
I
P8,€slÉTG€
IÉOIsR's
3 ElystanStreet
London5W3NT- England
+44 020 78950489
Our ref: PR
I I May 2008
The Manager
Park Hotel Kenmare
Kenmare,Co. Kerry
E,ire
DearSir/ Madam,
hotel info
group of
Our travel agencyis organizing a trip to KenmareTown for a
golfers from saturday 2*rto 9ft July. We would needone doubìeroom' two
twin-beddedroomsand one singlewith en suitefacilities'
in the bullettinof our Golf Club and believe
We sawyour advertisement
your hotel would be ideal for our customers'
Wewouldbegratefulifyoucouldletusknowifyouhaveavailabilityfor
and ifyou could sendus your room rates'booking
the roomsrequested"
termsandconditionsandirrfoabouttlansferfromCor.kairporttothe
hotel.
to
We would alsoappreciateif you could sendus a full colour brochure
showour customers.
We thank you for your kind attention and look forwald to a prompt
reolv.
Yoursfaithfully,
Pkl,.pR"l/,,.
Philip Ruthin
Manager
PrestigeTours
56
57
Writelt Right!
*l
fax,e-mailof enquiry
Letter,
\1.
'f'
EsteTours
Piazza
Trentoe Trieste12
- ttaly
44100Ferrara
+390532345315
DearMrMacleod,
.l
A)l
To: North West Kartrng
i
Date: 20 Febnuary
Reference: kantsbookingenquiny
ane a travel agencyspecializing
in study holidays.
)f/9
the moment we are nlanningan aòtiuitypr^ognammeAr
for a
group of 20 studentswho wittbe stayiig
in yor. aneafon
two weeks anoundthe middleof July,'an-d
- - wouldliketo
includekar.tingamongthe activitie=.'
Couldyou pleaseprovideinformationon
booking
conditionsand current pnicesat younkant
- - cincuitand
kindlysend us quotationsfor groúf;?
in
andspecialising
in Bologna
based
travelagency
Wearea smallltalian
weareorganising
ThissummeÍ
forsmallgroups.
holidays
interest
special
and
fishermen
ltalian
fora groupof sixteen
in Scotland
holiday
a fishing
their
in
near
Balmoral
area
Deeside
the
include
thevwouldliketo
itinerarv.
and
0nthelnternet
Balmoral
WefoundthewebsiteforTheRoyal
be
would
and
facilities,
location
excellent
with
its
hotel,
believe
Vour
if youcouldsendusthe
Wewouldbegrateful
peffect
forourgroup.
information:
following
- Roomralesfortheperiod
15th-20th
June
- Availability
forthatperiod
rooms
andtwosingle
of sixdouble
- Booking
termsandconditions
youmayhaveaboutfishing
anyinformation
Wewouldalsowelcome
near
thehotel- whereshouldwe
area
in
the
Dee
the
river
for
oermits
yourhotel?
theseandcanthisbedonethrough
applyto obtain
foryourkindco-operation,
Manythanks
Lookingforward to younprompt neply.
Best negards,
,l4at;nzroqhlh*úal,
ManianoGhilimberti
Sartori
Elisa
Manager
Booking
Tour's
Horizon
Tel:00390554567896
F a x : 0 0 3095 54 5 6 7 8 9 9
'r,,t
A. Stating whc 1r,ou
;re ,.1SgaÌ.ilrr;
ri,
B . A s k i n gf o r i n { r : rr n a t i i r r.rì : Ì i r, , l
[. Askinq
58
f{]ii ii rr.rrl,
ìirtit itiíi;
:iliiìîìÌ:'i;liÍ*
:, i:rl':f
r r
59
,Sffiaìft niUffir"ll .irr:i:,1-1oi
...STATING
WHOYOUARE
. We are a group of three
friends, aSed
- 2f ...
Siamoun gruppodi treamiciOiZf annr]..
r We are a tour operator./
travet
/ specializingin study
holidays/ pilgrimages/ river.ruii"r...
"g"n.V
siamoun tour operator/ un'agenziaJiuiagio
-"
/ speciarizzato/ain
vacanze_
studio/ pellegrinaggi
/ crociere-fluvirf
i..'
.
ff;ff
*"ss
attending
thefourthyearof a secondary
school
siamounacrasse
chefrequenta
irquartoannodet,rstituto
professionare
/
Tecnico
peril Turismo
...STATING
REASON
FORWRITING
. As l/we intend to spend
a week in / at...
Poiché
ho/abbiamo
intenzione
dipassare
Lia settimana
a...
' r'm pranningto come to
rtaty in ÚrÀmànilr of september
and...
Hointenzione
divenirein ltalia*f r.r. iirìttembre
e...
' l'm writing to checkif you
haveiààuir" room for the first
weekend in July
Lescrivopersapere
seaveteunacamera
doppiaperir primoweekend
di
luglio
' we are pranninoa weekend
trip to Edinburghfor the festivat
/
footbafl match.:.
stiamoorganizzando
un finesettimana
a Edinburgo
perirfestivar
/ ra
partita
dicalcio...
. We are going to take a
three_weektrain trip around Europe...
Abbiamointenzione
di fareun uirggioin i;;;; o, rresettimane
in
Europa...
...STATING
SOURCE
OFINFORMATION
' r/we saw your hote-rin
the rrishFederation
-'
Guide / web page of
Scotland,sHotels of Distinction...---'
Ho/abbiamo
vistoirvostro
arbergo
sutaguidadetarrishFederation
/
web
di
Scotland,s
Hotets-of
lfoina
Di;ii*J;;.
. The name of your hotel
/ V"l,
has been given /
recommendedto me/us by... "UJr#
ll nomedelsuo/vostro
albergomilciè statodato/ raccomandato
da...
. We refer / With reference
to your advertisementin...
C_i
riferiamo
/ Conriferimento
al vóstro.nnun.io,r...
r we saw your advertisement
/";;iirJàr"r,
in a travel
magazine/ guidebook...
Abbiamovistoirvostroannuncio
/indirizzodipostaerettronica
suuna
rivista
di viaggi
/ guida...
60
Lette[fa(, e-l@hdf,EnWW
...ASKINGFoRTNF0RMAnON
/ noom
/ OUOrnnOnS
/ BROCHURES
AVAILABITITY
. Would you pleasebe so kind as to send us a brochureof the
hoteland tariff?
dell'albergo
gentilmente
uridépliant
/ 5iacosìgentiledaspedirci
Vogliate
conle vostretariffe
. €ould you pleaselet us have your best quotation I your terms
and conditionsfor half / full board?
per
/prezzie condizioni
il vostropreventivo
Cifacciaavereperpiacere
pensione
mezza
/ completa
. l/We would be pleasedI glad if you sent me/us illustrated/
tourist material / literature of...
di...
illustrativo
grato/isepotesse
materiale
inviarci
Lesarei/saremmo
. l/We would be grateful if you could send me/us detailed
information about your timetable and fares
precise
/
grato/isepoteste'farmi/ci
avereinformazioni
Vi sarei/saremmo
prezzi
suivostriorarie tariffe/
dettagliate
o l/We would like to have more / further information / details
about...
su'.'
/ dettagli
informazioni
avereulteriori/maggiori
Gradirei/Gradiremmo
. We would be grateful if you could advise/ inform us on the
best EurailPassfor our needs,and your terms and conditions
piùadattoalle
gratisepotesteconsigliarci
il tipo di EurailPass
Vi saremmo
prezzi
e
concondizioni
nostreesigenze,
. We would be grateful if you could encloseyour brochure
gratisepoteste
allegare
un dépliant
Vi saremmo
. Would you pleasesend us / let us have your room rates I ratesI
tariff inclusiveof VAT?
/ prezzi
perpiacere
inviarci
/ farciavereil vostrolistinoprezzi
Vogliate
lva
comprensividi
THELETTER
FORA REPLY/CI-OSINC
...ASKrNG
/ r*X /E-MAIL
. l/We should be grateful for an early reply
grato/isevolesse
consollecitudine
rispondermi/ci
Lesarei/saremmo
. l/We thank you in advancefor your kind attention and look
forward to an early reply / to hearing from you as soon as
possible/ as soon as you can
perla Suacortese
e
attenzione
anticipatamente
Laringrazio/ringraziamo
quantoprima
in attesadi unaSuarisposta
rimaniamo
. We should/would appreciatean early reply as / sincewe would
like to makeour plans/ to plan our trip in good time
perché
gratisevolesse
risponderci
consollecitudine
oltremodo
Lesaremmo
pertempo
il nostroviaggio
organizzare
desideriamo
. Yoursfaithfully / Yourssincerely/ With kindest regards/ Best
regards
/ cordiali
saluti
Distinti
51
Letter,fax,e-mailof replyto enqulry
WdteIt Right!
Letter,fax, e-maitof reply
to enquiry
I
SKYAIR
IHE TOWTARESAIRTINE
l
i
i
Kt4sll Jlarr,te Jlalp)
TO:
FROM:
DATE:
StudtondSwonoge
DorseiBH193AH
Tet.Studtond251092 911 ?511
l
Aì
Maria
Groups Department
20 APriI 20OB
Tha,nk You for Your Îequesl'
I 6th January2008
Mrs M Bellopede
Via Romagnolil3
16144Genova
Italy
Dear Mrs Bellopede,
Flight details
Ffigbt number
FR 9?S
FR 9?6
l)ate
SSeP
?3Sep
Route
GOASTN
STNGOA
DePart
r1O5
1600
Arrive
Ie15
1910
PAI(
ó2
32
I2O € NETT + 52'85 € aiÎPort úaxes
Thank you for your letter.I am pleasedthat you would like to stay at
Knoll House and am glad to inform you that we havethe room you
requested.
rB'
The hotel opensagain on 5th April. The terms dependon the age of
your children: we practisea 30o%discount for children under the age
of 12.
Should you decide to come, kindly sendyour confirmation with your
credit card details.
We look forward to welcoming you at our hotel.
Yourssincerely,
ek"tkflprL 4a,Arzt
ChristopherFerguson
Booking Manager
Knoll HouseHotel
A . î h a n k ì n g f o r e n o u i r l r . /T n ! ' * r i r i ; r l
{3"fiivivt{:linfc}nrna'[.iolr
;rlirr,!1lI
iìrrrir,,';
{ . . C i * s i n g! l r r [ s ì 1 ,r , ' '
62
63
ABBEY
fz-l
t^IiI^l
r f E r l
TOURS
City Gate,22Bidge SrreetLr,
Dublin 8
Tel; 353-t-6799144
Fax:353-t-6799722
Mrssaftori,
Dear
To: Stefania- t viaggidA Canéiro
Date:JutyA6 AOOB
Thankyoufor yourfax.
unf_ortunatery
there is.no guesthouseavairabre
for the
date requested,as this isÉ venyUusyweekend
in órUtin
and most propertiesare alreadyOoó't<eo
out.
H-oygyerI couldaccommodate
the clientsat Chief
. . or"J
nce
i I *irhi;;;il" s disra
9"X,H:T"^J:",,4j
from
rhecenrne
[1o minuresJ
ffiil';h'""i,iiS'"7
follows:
twin €7O.OO pen person per niqht.
I am delightedto confirm as folÉws:
ChiefO'NeiltsHorel
SmithfieldViilage,Smirhfietd,
Dublin7 -tr-ltefiSAeZ
One ensuite twin room on bed
and breaKast basis fon one
night only
documentswill be at the chief o,Neills
on
in
thatyouareinterested
Manythanksforyoure-mail.wearedelighted
thatwehave
andcanconfirm
foryourgroup
theBalmoral
booking
youmention,
15thto 20thJune.
intheperiod
available
accommodation
Ourroomratesafeasfollows:
- î120peîperson
pernight(incvAT)
rooms
Double
- t175perperson
pernight(incVAT)
Single
rooms
(catparking,
fitness
centre
theuseofallhotelfacilities
Thetariffincludes
pool)andwerequirea deposit
of 50%to holdthe
andindoorswimming
payable
draft.
inadvance
byaeditcardorbanker's
twomonths
booking,
upto 3 dayspilortoarrival.
Thetariffisfullyrefundable
a
Weofferguests
breakfast.
notethattheratedoesnotinclude
Please
inoura lacarte
Breakfast
Scottish
orContinental
choice
ofTraditional
(please
menus
and
seewebsiteforsample
River
Viewrestaurant
permits
yourrequest
to
aboutfishing
forinformation
I haveforwarded
our
hotel
and
through
These
can
be
ananged
Brown.
ourmanager,
John
and
to explain
thetariffsforpermits
MrBrownwill e-mailyouseparately
inyourparty.
thepeople
wewouldrequire
about
theinformation
youlequire
anyfurther
to contact
meshould
don'thesitate
Please
information.
andwe look
in TheRoyal
Balmoral
Thanks
againforyourintetest
yourgroupto ourhotel,
to welcoming
PeterMacLeod
Assistant
Manager
TheRoyal
Balmoral
Hotel
lve wllt take the above bookingas confirmed unlesswe
hear from you othenwse.
J-Tq"t thar rhe above is in order.
With kindest negards
Michela
lndividualDepantment
AbbeyTours
A. Referringto previouscorrespondence
B. Informingabout unavailabitityand giving
reasons
C.Suggestingalternative
D. Ctosingthe fax / Expressing
hopethe new proposatis alt right
il
A. Thankingfor enquíry/ Informingabout avaitability
B. Givlnginformatlonabout prlces,terms and condltions
the e-mail/ Hoplngfor a booking
C.Ctoslng
65
falr,e-mailof replyto enquiry
Letter,
...REFERRrNG
to ,"T:ylgus
coNrAcrs
- /I connrsroruorncr
/
THANKING
FORENQUIRY
. I thank for your tetter / fax
/ e_mailreceivedtoday
Laringrazio
perla sualettera
/ iaxI e_Àaiir-icevutaro
oggi
. Thankyou for returning
or. torr, ,"garding your son Stefano
and his friend pietro Somma
Laringrazio
peraverci
inviatoi moduri
riguardanti
suofigriostefano
e il
suoamicopietroSomma
'
Ihgnf y_gyvgrv much.foryour enquiry/ letter t tax/ e-mailof /
dated i5'n Jurvregardingi.on."rningil
requestingror;'iiurttre,
informationr detíils
/ Eurailpasses
Larrngrazio
"Uó"tìui."à.h'r"rui."
sentitamente
perrasuarichiesta
/ rettera
/ fax/ e-mair
der15
lugliorelativa
a / concuimi chiedeutteriori-inrormr.i"rirìg*rduro
i
n_ostro
servizio
di pullman
/ Eurail
passes
. We have receivedyour letter
of enquiry/ enquiringabout...and
we thank you for lt
Abbiamo
ricevuto
rasuarettera
di richresta
di informazioni
riguardo...
e vr
ringraziamo
' with reference/ Referring
to your enquiry/ retterI faxle-mair
of / dated 12,hMay...
con riferimento
atavostrarichiesta
/ rettera
/ f ax/ e-ma,der
12maggio...
...INFORMING
ABOUT
SERVICES
REQUESTED
ANDAVAILABILITY
'
the
pleasure
to
inform
you
that there are two forms of
!.h"yg
Eurailticketswhich coutdbe .ít i"t"r"ri
for you
Hoif piacere
di informarra
ctreci sonoàueii-pìoi nigti.ttiEurair
che
potrebbero
interessarvr
' we take preasurein offering
you the fotowing accommodation
/ the accommodat'
Hoi|piacere
Ji"rr;i::l'U;.fi3:,',L*J:ffiîi:1
.mazione
da|ei
richiesta
' we havethe pleasureto
inform you that we have the rooms
you requested...
Abbiamo
il piacere
di informarviche
sonodisponibifi
recamere
davoirichieste.
...GIVINGINFORMATION
ABOUT
TARIFF
ANDCONDITIONS
/ TTNMS
. Our quotation includes
/ doesnot include...
llnostropreventivo
include
Lor-r.irJ.. .''-"
. The quotation/ our tariff
/ rates/ room rates,inclusiveof...
is/areas follows...
ll.preventivo
/ risîino
prezzi
/ prezzi,
comprendentr...
e/sono
irliseguente/i
. We are pleasedto offer you
a sing'lel louUfe ,"",n ;i;::;;;,
night / per week for bed and Ur""iiurt.I
66
di...
/ doppiaal prezzo
singola
il piacere
di offrirleunacamera
Abbiamo
peril pernottamento
pernotte/ settimana
e la primacolazione..,
sterline
. We practisea 30% reductionon the priceof the room for
childrenunderthe age of 12
del
del30%sulprezzo
unariduzione
/ è prevista
Sieffettua
peri bambini
pernottamento
sottoi I2 anni
MATERIALS
T0 ENCLoSED
...REFERRTNG
/ rnntrr / OUornUon
o As requestedyou will find enclosedour rates/ specialweekend
saver5...
prezzi
/ leofferte
il nostrolistino
allapresente
alleghiamo
Comerichiestoci,
weekend...
speciali
. Pleasefind enclosedin this letter / Hereenclosedyou will find
our brochure/ timetable...as requested
comeda lei
il dépliant
/l'orario...
le invio/ troverà
Allegati
allapresente
richiesto
. We are pleasedto encloseherewith a leaflet/ a detailed
quotationfor the servicesyou required
dettagliato
/ un preventivo
un opuscolo
allapresente
Siamolietidi allegare
richiestici
deiservizi
r Foryour guidancewe have / take great pleasurein enclosing
our brochure/ illustratedmaterialdescribing...
il nostrodepliant/
il piacere
diallegare
abbiamo
nellascelta
Peraiutarla
chedescrive...
materiale
illustrato
. We take muchpleasurein enclosinga copy of our hotel brochure
and tariff, alongwith termsand conditions,for your perusal
delnostroalbergo
unacopiadeldépliant
il piacere
di allegarle
Abbiamo
perun suoesame
e condizioni
conlistinoorezzi
REGRET
ANDEXPRESSING
ABOUT
UNAVAILABILITY
...INFORMING
. Muchto our regretwe have/ We regrethavingto inform you that...
che...
Ciduoleinformarvi
. Unfortunatelywe cannothelp you
nonpossiamo
aiutarla
Sfortunatamente
r We are sorryto inform you that we are fully bookedup for the
dates you requested
perledatedalei/voi
richieste
informarla/vi
chesiamoalcompleto
Cidispiace
. Unfortunatelythere is no S-starhotel availablefor the period
requested
richiesto
nessun
albergo
a 5 stelleperrlperiodo
nonabbiamo
Sfortunatamente
. We are sorry we are unable to accommodateyou / to accept
your booking
la sua
/ dì accettare
in gradodi offrirleospitalità
di nonessere
Ci dispiace
prenotazione
. I am afraid we cannotsatisfyyour requestfor 1" November
peril 1'novembre
richiesta
rrorr
lavostra
soddisfare
Prrrlroppo
Jrossiamo
your clíentsat...
comunquepotremmo
offrireunasistemazione
ai vostricrientipresso...
-o ...but enclosedetairsof a very fine hoter l gu"it
hóu;;,..
...maaccludiamo
informazioni
dettagriate
suun biil'arbergo
l pensione...
'.$lÌ'",'ii#,['oi[::'"!11$iigy;f
l;,r"ió::i.'J,vilf,l'"*
To:
Attn:
From:
Date:
Fa>rNo.:
Vi ringraziamo
per ravostracorteserichieitama in agostoabbiaml
Jo re
seguenti
datedisponibili:
davenerdì
15agostoal 31-agosto
...CLOSING
THELETÍER
/ rIX/ I.UMU EXPRESSING
HOPE
NEW
ARRANGEMENT
IS SANSFAAONT
FURTHER
NSSTSTÀÌrCT
/ OFFERING
ANDHoprNG
FoRA BooKrue
/ rurunEBUsINEss
r I trustthattheaboveisin order
Mi augurochequantosopravadabene
. We hope you will find the new arrangement
satisfactory
Speriamo
chela nuovasistemazione
siadi vóstrogradimento
' we will taketheabovebookingasconfirmiounieii
we hear
fromyouotherwise
considereremo
prenotazione
la_sua
confermata
salvo
comunicazione
contraria
o I hope/ trust that the enctosed
materiarmaybe of assistànie
to
you,but shouldyou haveanyfurtherqueriés,or wish
tó ,if."
definiterese'ation, pteasedb not hesitateto contactu, ,gJn "
spero
/ miauguro
cheil materiale
allegato
lesiautile/ di utilita
n,,,Édovesse
avereurteriori
richieste,
o desideri
effettuare
unaprenotazione
definitiva,
cicontatti/nonesitia contattarci
nuovamente
.
confirm
your reservationby fax, with your creditcard
11".":g
details
Perfavoreconfermi
rasuaprenotazione
a mezzo
fax,coni datideilasua
cartadi credito
' Please
feel freeto contactusfor any furtherinformationyou
mayneed
c_i_contatti
perquarsiasi
informazione
di cuireipossa
averbisogno
' we assure/ Assuringyou of our best/ uimost
attentión at arl
times
Viassicuriamo
/ Assicurandovi
ranostra
migriore
attenzione
inogni
momento
. We
!9ne / trust you will find our servicesatisfactory.tf you
needfurtherassistance,
preasedo not hesitateto cóntaiius
speriamo
/ confidiamo
cheirnostro
servizio
siadisuograoimento.
ià
necessita
di ulteriore
assistenza
ci contattisenza
indugió
.
I9{rr. sincerely/ With kindestregards/ Bestrégards
Distinti
/ cordiali
saluti
68
GlreenleesCluegtHouge
Mî R Ttromson
Aleesandro Bordonl
IHdaút APril I6tù eoOB
OO4416I ?86 9659
Dear Mr TtromSon,
@
now
With reference to your fax of Thursday April 136' I would
followg:
guest
as
house
your
]lke to book three roomg tn
@
(in the na'mes of
- a double rooms witb èh$ttB"uiti"g
Grimeldi and Rossi) a[- h.o.ua
- t twln room vvlth sîÈ;r5Oiaèiuttes (in the na'me of Monti)
c
o
o
We wtll be arriving b$ tn" night of Wettnesda.y'Iune 31d'
é.oò p-, aff-teaving a€atn on Fridagr 'Iune 26d'
;;"""
I vrill seDd a cheque for 8?O depoElt by post tomorrow a'nd
would be gla,tefui if Jrou coutd conflÎm rcceipt by fa&
YourB Éincerely,
A/p,t'na/nBoúm'i'
TeI.:OO59066 ?8S9Ol
Moblle: oo59 5556589046
Fax No.: 0069 Ots5?80968
/ Requestingbooking
A. Referringto previouscQntacts
B. Givingdetailsabout servicesrequired
C. Givingdetaitsabout datesof arrivafdeparture
D. Referringto deposit/ Askingfor confirmation
E. Closlngthe fax
Writelt Righfl
Bookingfa& form,e-mail
suryUALLEV
I
UTîAUAN
Í'ATîK
BOOKING FORM
DearMrMacleod,
and
theavailability
youforyoure-mailof 14thJanuary
confirming
Thank
havenowdefinitely
0urclients
we inquired
about.
fortherooms
rates
andwewouldliketo book
ontheiritinerarv
to include
Deeside
decided
of 15thl9th
forthenights
Balmoral
at theRoyal
theaccommodation
inclusive.
June
To: Sun Valley Caravanpark
PentewanRoad
St Austell Bay
Cornwall PL26 6DJ
1A
Pleasereserveme a type
for
'B
I
B
Caravanon the abovesite
week commencing
I enclose depositof
t25
- threedouble
(if possible
twoof them
withprivate
bathroom
rooms
Sartori
andTombetti
0f Turco,
in thenames
withbaths)
- threetwinrooms
andSantini
Pugliese
in thenames
of Borghi,
- twosingle-occupancy
andPetrini
of Ferrari
l00msin thenames
2 | lane
to
28 lune
payableto Sun Valley CaravanparkLtd
NAME:
ADDRESS:
Stratford Upon Atlon
I,Uaru,ickshîreCW-
pHoNENo017892l410g
STcNATURE
VEHICLEREGISTRATION
NO X32 SKLX
c
4.00pm
onthe15thofJune
atound
bycoach
Thegroupwillbearriving
of the20th.Allclients
onthemorning
againafterbreakfast
andleaving
theirstay.
in thehotelduring
willtakebreakfast
D
bybanker's
sothatwe cansendthedeposit
bankdetails
Please
supply
draft.
yourconfirmation
of thebooking,
to receiving
I lookforward
,E
sincerely,
Yours
Elisa
Sartori
Manager
Booking
Tours
Ho[izon
Pleasestatetotal number in party:
MALE: I rBvalp
I cHrr_oRlN2 psrs I snall dog
11"#l*r.1**siiirlr;
,
i:;,i.rn.r
f:1"R*ll:*rril'rii., ,,,: i
70
71
WriteFnightb,
fax,forrh;€.rîail
Booking
di
il piacere
e abbiamo
richiesta
la sistemazione
disponibile
Abbiamo
prenotarvela
...REFERRING
T0 PREVIOUS
CONTACTS
/ COnnrseoNDENCE
' with reference
/ Furtherto your retter/ fax / e-mairof / dated
JunelOth...
Conriferimento
allasualettera
/ fax/ e_mail
del10 giugno...
o I was pleasedto receiveyour letter giving
Aeiais aUout
accommodationrequired
sonolieto/adi averricevuto
rasuaretteraconreinformazioni
riguardanti
ra
slstemazione
richiesta
...REQUESTING
BOOKING
ANDGIVINGDETAILS
ABOUT
SERVICES
REQUTRED
nvnrualr
/
' would you preasereservea coachfor party
a
of 34 students prus
the group leader?
Perpiacere
prenotiun pullman
perun gruppodi 34 studenti
oiùil
capogruppo
r A convention room / at least 10 workshop
rooms / fitness and
beautycentre/ fuil Engrish/American
ureàttasiwiriu"i"irr*u
si richiedono
unasaracongressi
/ armeno
10sarette
peri raboratori
I cenrro
benessere
/ colazione
all'inglese/all'americana
' lwould like to book one twin-bedded
room with ensuite bath
or shower
Vorreiprenotare
unacameradoppiaconbagnoo doccia
. Pleaselet me know wh_etheryou can Éook
the following
accommodation:two singlesand one family,oo,'
*itt iou,
beds
ci facciasapere
sepoteteprenotare
raseguente
sistemazione:
duesingore
e_una-camera
perfamiglia
perquattropersone
. We should be grateful if you could reserve
the following
services...
V_i
saremmo
gratisepoteste
riservarci
isequenti
servizi...
. we will be pleasedif you can book iz
tickets for the musical
show Catson Saturdayg,hJanuary
Vi saremmo
gratisepotesteprenotare
1Z Oigtietti
perlo spettacolo
g qennaio
musicale
Cafssabato
. A suite overtooking itre bay has been
booked for you from ... to
/ until...
Unasuiteconvistasullabaiaè stataprenotata
pervoidal... a|...
. We can book a full day city sighiseeing
tour with an ltalian
speakingguide
Possiamo
prenotare
un giroturistico
deilacittàdi un giornoconguidache
parlaitaliano
. We do have the accommodationrequested
availableand are
pleasedto reserveit for you
72
OFARRML / Orelnrunr
ANDTIMES
DATES
ABOUT
...GrvINGDETAILS
at 6.00pmand
27th
September
r The party will arrive on Friday
at
9am
28'n
September
will leave on Saturday
28
sabato
alle18e partirà
27 settembre
venerdì
ll gruppoarriverà
alle9 di mattina
settembre
. Mr and Mrs Jacksonwill arriveon l4th May late in the evening,
around 10pm,and will departthe following day early in the
morning
arkcon arrivprenno
il
il 14
14rmaggiola seratardiversole
arriveranno
Jackson
e lasignora
ll signore
presto
giorno
la
mattina
dopo
il
22 e ripartiranno
TODEPOSIT
...REFERRING
. You will find herewith enclosedthe depositof...
di...
unacaparra
allegato
Troverete
. €ould you pleaseenclose/ send us / let us have a deposit of
30o/ooÎ the total amount?
/ farciavere
allegare
/ inviarci
cortesemente
di / Vogliate
Abbialacortesia
del30%dellacifratotale.
unacaoarra
r As soon as we receivethe deposit we will confirm the rooms
you requested
richieste
lestanze
confermeremo
la caparra
Appenariceveremo
THELETTER
...ASKrNGFORCONFIRMATÍ0N
/ rXX/ E-MAIL
/ CLOSING
. Would you pleaseconfirmmy reservation...?
la miaprenotazione...
confermare
Vogliate
. I look / We are looking / Looking forward to a reply /
confirmation/ receivingyour confirmationat your earliest
convenience/ as soon as Possible
al piÙpresto
/ conferma
di unavostrarisposta
in attesa
Rimaniamo
o Pleaselet me have your reply / confirmation as soon as you can
il primapossibile
/ conferma
cifacciaavereunarisposta
Perpiacere
. Pleaseconfirm my booking / reservationas I need to make my
travel arrangementsin good time
polchédevo
al prirpresto
la miaprenotazione
Lapregodi confermare
il viaggiopertempo
organizzare
. Couldyou pleaseconfirm the dates as soon as you can?
possibile
le dateappena
Confermi
. Sincethe first week of August is in great demand,will you
pleasesendus a confirmationas soon as possible?
cifacciaavereuna
è moltorichiesta,
dragosto
la primasettimana
Poiche
al piupresto
conferma
o Yourssincerely/ Yourstruly / Bestregards/ With kindestregards
saluti
/ cordiali
Distinti
73