With the
sponsorship of
MAJOR CITIES OF EUROPE
ANNUAL CONFERENCE
PRATO
23 - 25 OF MAY 2011
ICT FOR LOCAL GOVERMENT
TRANSFORMATION
MESSAGE
A warm welcome in Prato to all the participants of the 2011
Major Cities of Europe Annual Conference!
Prato is very honored to have been chosen as the location for
this international event.
Prato is, in Tuscany, the second important city, and the third
in central Italy (after Rome and Florence) in term of number of
inhabitants. It is very open to innovation in many fields and the
topics selected for this Conference are perfectly in line with the
strategy and initiatives of the City.
The Prato’s economy is strongly based on handycrafts by
SMEs mainly developed in the textile sector. The City is, since
ever, devoted to innovation, driven by the industriousness of its
inhabitants. This nowadays is even more true due to the need
to address the global crisis in that sector, that has been stronger
than in many other sectors of the economy. Innovation in textile,
through advanced research and strong entrepreneurship, made
possible to produce technologically advanced textile products
in the fashion, military, sports and medical sectors. In addition,
the city is now increasingly diversifying its economy and new
firms are burgeoning in the fields of mechanics, electronics
and advanced services.
The Local Government activity necessarily reflects this need
for innovation, this vocation to concreteness, this attention to
the future, and, since a long time, has dedicated a consistent
part of its resources to the introduction of new technologies in
their offices, in automation of administrative procedures and in
service management.
The City Council offices take part in many projects, at national,
Regional and European level in the ICT field. That makes our
City a real “laboratory to build the city of the future”, a “smart
city”, capable of leveraging the technology to provide better
services to citizens and creating new opportunities for local
business.
Considering the particular critical moment concerning the
availability of financial resources, especially in the public sector,
the logic of “do more with less” is a must. We are aware about
the fact that managing better services at lower costs can only
be met through the advanced use of new technologies.
I hope that your will enjoy staying in our city, and that you can
extend your visit in this beautiful area in Tuscany, rich of natural
and artistic treasures.
I wish you all “good work”!
Roberto Cenni
Mayor of Prato
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NOTES
PROGRAM
Date
Session
Time Topic
Sunday
May
22nd
Tour for early arrivals
14.00
to
19.00
Visiting the city center market
Monday
May
23rd
Day of Prato
09.00
to
11.00
14.00
Prato city center tour
Tour
Speaker
Welcome:
Lord Mayor of Prato,
Local Authorities,
ANCI Vice President and
Major Cities of Europe President
Chair: Giorgio Prister
Major Cities of Europe
14.30
Opening by Minister of Public
Administration and Innovation
On. Renato Brunetta:
Minister of Public
Administration
and Innovation
15.00
Prato: ICT to help the city to
move into the future
15.30
New postal services to
support dematerialization of
Italian Administrations
Coffee Break
Paolo Boscolo:
Resp ICT infrastructure
Comune di Prato
Marco Comastri:
CEO Postecom
16.00
16.30
Prato Industry Association Innovation in Prato
Gaia Gualtieri:
President of local
association of
Young Entrepreneurs
17.00
Smarter strategies for the
economic transformation and
development of cities
17.30
Local Government and
Innovation in Italy
Gerard M. Mooney:
General Manager
Global Government
and Education IBM Corporration
Antonella Galdi: ANCI Responsible of the
Environment and
Innovation Area
Gianpiero Zaffi Borgetti:
ANCI - Responsible of the
Innovation Department
18.00
Close
20.00
to
23.00
Lord Mayor reception
and concert at
Politeama Pratese
NOTES
PROGRAM
Date
Session
Tuesday
May
24th
Morning
“DO MORE WITH LESS”
is now the key driver of Local
Government initiatives across
Europe:
which initiatives can enable
innovation and better services
under the pressure
of the economic situation that
may affect decisions and the
availability of the necessary
budgets.
The experiences and initiatives
may cover many areas.
Chair and facilitator:
Glyn Evans
City of Birmingham
Time Topic
DO MORE WITH LESS: BUDGET
ALLOCATION & NEW SERVICE
DELIVERY INITIATIVES
1) How to justify ICT investments
vs. other city priorities in a critical
economic situation.
How to balance political priorities and
pressures.
How to succeed in making ICT a
priority? Portfolio management is
an option?
2) What real initiatives that have
been experimented and have
delivered significant results and
also which new ones appear to be
promising?
Examples of such initiatives are:
o Reorganization and process
transformation
o Cloud computing
o Shared service centers
o Contact Center
o Smart administration, value for citizens, make things easy for citizens
o Tele-Assistance
o Etc..
9.00
Marketing guidelines for IT-Services
in Local Authorities -Taking the
example of the project “weighing of
waste“ in the City of Saarbrücken“
Harald Schindel: Head of
Social Affairs, civil services,
ICT, security & sport
9.30
How Smarter Cities are
Meeting Economic Challenges
Anne Altman: General Manager, Global Public Sector
- IBM Corporation
10.00
Modena: Smart urban
planning for smart cities
Francesca Odorici: IT
Manager on Geographic
Information System at
Comune di Modena
Miriam Ruggiero: Consultant
on urban planning project
at Comune di Modena
Gianni Camisa: CEO Sinergis
Dedagroup ICT network
10.30
Coffee Break
E-procurement, Green IT,
Contact Centers, Documents
Dematerlialization...
PARALLEL SESSION 1
Chair & Facilitator:
Paolo Boscolo
City of Prato
Speaker
11.00
E-Procurement in Vienna - Steps to
the Virtual Market within the
City Administration
Mrs Andrea Hlavac: Head of
Purchasing Department City
of Vienna
11.30
Tuscany Region infrastructural
services
Laura Castellani: Head of
Infrastructures and
Technologies Tuscany
Region
12.00
Longterm Archiving and eID in the
Free Hanseatic City of Bremen
Dr. Stephan Klein: Managing
Director of Bremen online
services GmbH & Co.KG
PROGRAM
Date
Session
Time Topic
PARALLEL SESSION 2
Chair & Facilitator:
Dr. JoachimSchiff City of Saarbruecken
Common Session
Speaker
Cloud Computing & Shared service
centers. Local Government
reorganization, contact centers
11.00
VITAKO Cloud
(German association if Local IT
service providers)
Dr. Rolf Beyer: CEO of the
KDO “Zweckverband
Kommunale
Datenverarbeitung
Oldenburg (KDO)“ &
Member of the board of
Vitako
11.30
City of Imola Shared Service Center
12.00
Building a Cloud of National
Services on the Net to support Local
Government action
Michele Bertola:
City manager of the City
of Imola
Dr. Javier Ossandon:
Head of the Innovation
and Development Unit, IT
Division, ANCITEL S.p.A.
12.30
Report of the 2 Parallel Sessions
13.00
Lunch
NOTES
PROGRAM
Date
Session
Tuesday
May
24th
afternoon
“DO MORE WITH LESS”
Chair and facilitator:
Marco Bettini - City of Venice
Time Topic
DO MORE WITH LESS: SOLUTIONS
AND TECHNOLOGIES
This session is focused on
experiences about the key enablers
especially solutions and technologies
Examples are:
o Dematerialization and Electronic document management
o Standardization and interoperability/National and EU documents transfer
o Single view of the citizen, process optimization and DB
o How to accelerate the on line take up
o Open source adoption in Local Government
o Accessibility, usability
14.30
Zero Costs Smarter Cities
Maria Cristina Farioli:
Director of Innovation
and Markets
Development - IBM Italy
15.00
Venice: ALTANA a Free Open Source
Intranet based on the Web 2.0
paradigm as a driver to innovation
and cost reduction
Dr. Maurizio Carlin:
City of Venice - Director
of the Strategic Planning
Department
15.30
Why is change so hard and what
can we do about it?
Glyn Evans - CIO at the
Birmingham City Council
16.00
Coffee Break
PARALLEL SESSION 1
Chair and facilitator:
Norbert Weidinger City of Vienna
Smart Cities and economic
development
16.15
Barcelona Smart City
16.45
the E-Zurich Initiative
17.15
e-trikala:
...the vision becomes action
PARALLEL SESSION 2
Chair and facilitator:
Marco Bettini
City of Venice
Speaker
Joan Battle: International
Cooperation and
Innovation in
eAdministration
City of Barcelona
Daniel Heinzmann: CEO of
OIZ, the IT Business
Unit of the City of Zurich
Odisseas Raptis:
CEO of e-Trikala S.A.
Single view of the citizen, on line take
up, reducing costs
16.15
Measuring Citizen Participation:
european study cases
Luca Buccoliero
and Elena Bellio:
Bocconi University
16.45
Bologna and ITC: How to meet
citizens’ expectations
17.15
Improving service quality while
cutting development costs the role of usability
Annarita Iannucci:
Chief of the “Organization
Area” of the Bologna
Municipality
Mats Lind: Professor of
Human-Computer
Interaction at Uppsala
University & Director of
the Swedish National
IT-user centre
17.45
Report of the 2 Parallel Sessions
20.00
to
23.00
Gala Dinner at Museo del Tessuto
NOTES
PROGRAM
Date
Session
Time Topic
Wednesday “SMART CITIES”
May
25th
Morning
Chair&Facilitator:
Ana Seliskar
City of Ljubljana
TOUR
Speaker
STRATEGIES AND EXAMPLES OF
SMART CITIES.
Cities capable to implement their
vision on how to be smart are the
ones that will succeed in developing
the economy, in making the life
of citizens easy and pleasant in a
sustainable environment.
This requires the capability to
become “open”, to
collaborate with citizens and
enterprises and to enable this
approach by driving the
necessary initiatives. Communities,
citizen participation, smart
transportation, smart safety,
Internet of things, Mobile services,
smart phone appl,ications, claims
management, IPV6
9.00
Can information make the
difference? A challenge for the
“future internet” - Roles and
responsibilities in the Local
Information Economy
Mike Martin:
University of Newcastle
9.30
Boston and The New Urban Mechanics
William Oates:
CIO City of Boston
10.00
Tel Aviv - internal Knowledge
management
Model to support public e-services
Zohar Sharon:
Chief Knowledge Officer
Tel-Aviv- Yafo Municipality
10.30
Coffee Break
11.00
Genova Smart City Association:
enterprises, research, institutions
together for a smart path
Gloria Piaggio:
Secretary General of the
Genova Smart City
Association
11.30
Roma
Open Government strategy
Emilio Frezza: Head of
Department for
Technological
Resources, Population
Register and Statistics
of the City of Rome
12.00
Next Generation of
Public Services in Future Internet
Lanfranco Marasso:
PhD - Director of
Innovation in Public
Sector - Engineering
12.30
Conference 2012
Norbert Weidinger:
Deputy CIO,
City of Vienna
13.00
Conference end
Lunch
14.30
to
18.00
“Walking in Florence”
SPEAKERS & CHAIRS
ALTMAN ANNE,
General Manager, Global Public
Sector IBM Corporation
How Smarter Cities are
Meeting Economic Challenges
She is responsible for the strategy, direction, development of solutions, and
sales for the public sector worldwide, including government, education, health
care, life sciences and pharmaceutical industries. In addition to her role as GM
of the Global Public Sector, Altman is also a member of IBM’s Performance
Team and IBM’s Integration and Values Team.
Altman has a Bachelor of Science degree in marketing from George Mason
University and lives in the Washington, D.C. area with her husband and two
children.
BELLIO ELENA,
Research fellow at the
Department of Marketing of
Bocconi University, Milan, Italy
Value for citizen created by
social networks and web 2.0
application in a sample of
European Municipalities
Her research activities are focused on the following areas: Social and service
Marketing, E-government, E-Health.
In conversations with IBM and in global surveys, leaders of cities have
discussed in detail the pressure they face in reducing costs, using more
effectively the massive amounts of data they have, and improving services
to citizens who are increasingly demanding more from city agencies.
IBM’s Smarter Cities initiative, with over 2,000 engagements worldwide, is
helping leaders address many of their major challenges.
This presentation will focus on specific examples of ways cities are doing
more with less and experiencing a major return on investment.
The examples will touch on three key areas: using information to make more
insightful decisions, coordinating all of a city’s resources to operate more
effectively, and predicting problems to resolve their causes proactively.
BATTLE JOAN,
International Cooperation and
Innovation in eAdministration
City of Barcelona
BERTOLA MICHELE,
Manager of the City of Imola
and President of ANDIGEL
Barcelona Smart City
City of Imola
Shared Service Center
Degree on Physic Sciences at Barcelona University (UB), Postgraduate
Diploma on Information Technology Auditory, Master Degree on
Management of the Information Technologies, Master Degree on Digital
Content and PhD student in Barcelona University. Since 2007, Batlle is the
responsible of the City Council involvement in international networks related
with ICT, e-Government and Smart City, and contact point for the European
Commission co-funded project on R+D+i. Hi is the co-chair of the Smart City
Work-Group of the EUROCITY network and member of the Internet of
Things Experts Group. During last years Mr. Batlle directed the “European
Local e-Government Bench-learning” survey and, the “Key success factors on
eServices adoption” report. Hi is co-author of the “e-Government City Models:
cases from European Cities” book and published several papers related with
e-Government and ICT innovation in public administrations.
Barcelona is becoming one of the most interesting Smart Cities in Europe. It
is following a bottom-up model from the infrastructures to the services that
point this city as a good example to be studied.
In this speech we will show you what Barcelona is doing to become a Smart
City and how some of this technologies are running in the “22@ District of
Innovation” (3 km2), some of the new city infrastructures, how we are
enriching public space using sensors, actuators and WiFi that will provide
real time information. And how this information can be used to deploy new
services and improve the quality life.
President of ANDIGEL (City Managers National Association of Italy) from
2007.10.01.
Author of “Il direttore generale innovatore negli enti locali” (The city manager
innovator in cities and disctricts) ed. CEL, Italy 2006.
Member of scientist committee of some Masters and Reviews about Public
Administration.
The current situation of the municipalities show some risks: you can’t
answer to people’s needs and guarantee services. It’s necessary a new
role of municipality: in addition to give services to citizens it must exercise
leadership to community development and it must administer the institutional
interdipendences. To do this we need a smart city able to create a network
with other territorial and institutional realities.
This implies that willingness and strong ideals aren’t enough: efficiency and
innovation have to be key political objectives. Coherence with strategy and
organization is required but managements haven’t the necessary conditions
of organization. Then the project of the town of Imola takes into partnership
9 Municipalities of the administrative district: sharing services, using high
ICT and maintaining their own personalization and proximity to Citizens;
this provides better services, and significant savings in terms of reduced
expenditure on economies of scale, elimination of wastes and of redundant
interventions and the recovery of tax evasion.
SPEAKERS & CHAIRS
BETTINI MARCO,
IT Director Venis, City of Venice
BOSCOLO PAOLO,
Information Systems,
City of Prato
Chair
Prato, ICT to help the city to
move into the future
Marco Bettini is currently IT Director at Venis S.p.A, the ICT company for
the City of Venice. He manages a workgroup of 35 staff and still retains
a very hands-on involvement in the work itself being directly responsible
for managing a team of designers and IT architects mainly focussed on
innovating city services through open ICT platforms and shared solutions.
Paolo Boscolo gained a Masters degree in Electronics Engineering in 1986.
He previously worked for Infogroup S.p.A. and Nuovo Pignone S.p.A and
ALCATEL Italia. In this last employment, in his capacity as Head of the ICT
Department, he took part in a number of different research projects funded
by the European Community.
During the last 10 years, he has been in charge of the management of
advanced eGovernment projects for the Prato City Council. In this role, he
promoted and/or participated in many eGovernment projects funded by
the EU Commission and national/regional governments.
Prato City Council is investing in ICT since the end of the ’70s in innovative ICT
solutions for Public Administration. The speech will provide an overview of
“were we are now” and “what is next” taking into account the plans of City
Council. In particular the presentation will outline the main achievements in the
activities related to the Conference topics: dematerialization and digitalization
of administrative procedures, on-line service provisioning and renewal of its
ICT physical infrastructure.
The presentation also will stress the initiative that have been put in place in
the recent years, with other local territorial Institutions, in the perspective of
optimization of ICT costs and to reduce Administrative burdens for Citizens
and Enterprises.
BEYER ROLF,
CEO of the KDO “Zweckverband
Kommunale Datenverarbeitung
Oldenburg (KDO)“ & Member of
the board of Vitako
BUCCOLIERO LUCA,
Bocconi University and
SDA Bocconi, Milano
SDA Professor
“Vitako Cloud“
Value for citizen created by
social networks and web 2.0
application in a sample of
European Municipalities
CEO, Zweckverband Kommunale Datenverarbeitung Oldenburg (KDO),
Oldenburg
Rolf Beyer was born in 1961. He studied Physics and Information Technology
at the University of Hamburg. In 1991 he received a PhD in Particle Physics.
After research work at CERN and DESY he was responsible for funding
scientific projects at the German Ministry for Research and Education. In
1998 he joined the Institute for Information Technology OFFIS in Oldenburg,
directing the R&D-Division for “Business Information systems”. Since 2002
he is leading the KDO, an IT Service Provider for municipal administrations
in Northern Germany. In 2009 Beyer has become member of the board of
VITAKO, the German community of municipal IT centers.
VITAKO, the German community of local IT service-centers has dealt with the
possibility to build up a “Governemt Cloud“ in Germany very intensivly since
the MCE Berlin conference in June 2010.
In the meantime, we have made good progress towards achieving our
target:
A framework of important strategic, juridical and organisational rules have
been laid down.
Our Vitako Cloud will be a Community Cloud in which services will be
exchanged among the local IT centers.
There are a lot of additional challenges due to the German federal system.
However, the strategic orientation of our Vitako-Cloud might be of interest
to municipalities in other countries, too.
PhD in Public Management, is Professor at Bocconi University (Department
of Marketing), Milan, Italy, Professor at SDA Bocconi School of Management
and coordinator of “value for citizen” research lab at CERMES Bocconi
(Centre for Research on Marketing & Services). His fields of research and
teaching include the following: Information and Communication Technologies
in the Public Sector, E-health, E-government, Innovation and marketing of
public services, Citizen Relationship Management.
The presentation focuses on the role of social networks in European
Municipalities web strategies and presents the different approaches to the use
of Facebook, Twitter and other applications 2.0 by Local Governments.
It also presents the first results of a survey on Citizen perceptions, needs and
demand on this topic.
SPEAKERS & CHAIRS
CAMISA GIANNI,
Chief Executive Officer at Sinergis,
a Dedagroup ICT Network
company, and at Dedagroup
S.p.A.
Smart Cities @Work
DEDAGROUP is an emerging and fast growing IT Software and Solution
Company, with consolidated revenue in excess of 115M€ in 2010.
The Group (consisting of more than 15 different companies, each specializing
in a well defined market segment or application area) is part of a family
owned diversified compound that booked approx. 800M€ in total turn over
in 2010. DEDAGROUP is specialized in providing proprietary or commercial
software solutions for mid-sized customers in specific market segments:
banking and financial institutions (in Italy,
Eastern Europe and Latin America), public sector and private enterprises.
The Group has a staff of 800 headcounts, several branches in Italy and is in
the process of expanding internationally.
Thinking about the future of the city by playing urban planning as described
by Comune di Modena means exploiting Gis potential to its maximum
extent. The use of geographic information to gain insight and support
decision making also allows large benefits in day-by-day: traffic and road
management, substainable use of energy, better service to citizens.
Smart use of gis enables efficiency and minimizes waste, perfectly addressing
the “do more with less” challenge.
Cloud and Saas propositions allow smaller cities to join the game and larger
ones to scale gradually.
COMASTRI MARCO,
CEO, Postecom, Poste Italiane
Group
New Postal services to support
dematerialization of Italian
Administrations
Marco Comastri is CEO of Postecom, the Innovation Technology company of
Poste Italiane Group. Previously he has been Vice president, Middle East and
Africa at Microsoft, where has been managing also the Microsoft project to
overcome the “digital divide” through the development of new products and
programmes that will be able to offer, by 2015, new opportunities thanks
to Microsoft technology to the 5 billion people living in the region. Comastri
joined Microsoft as Country manager for Italy in 2003, helping in this role to
contribute to small and medium-sized enterprises innovation in Italy.
Comastri began his career at Italimpianti, he then joined IBM ,culminating in
his role as IBM Vice president for the software and services sector in EMEA
South region. Comastri graduated in mechanical engineering in 1985 from
the University of Pisa.
Italy has already an important Internet economy sector: according to BCG
study, around 31.6 billion euro (2.0% of Italian Gross National Product
2010) with a 10% growth on 2009, is related to internet industry. Sme using
internet, in different rings of the value chain, are, coeteribus paribus, growing
faster, more export capable and more productive than competitors less
internet oriented Italian Public administration is leading in Europe the central
e-procurement effort initiative: 7 billion Euro purchase value in 2010 (5 billion
euro in 2009) Poste Italiane and Postecom are already playing a central role
in the Italian Industrial Digital ecosystem between Sme and PA with product
and services such as PosteOnline, Pec, Postemailbox, Online payment and
Postedoc for digital legal archiving realized for Comune di Prato.
CARLIN MAURIZIO,
Director of the Strategic Planning
Department
City of Venice
EVANS GLYN,
CIO at the Birmingham
City Council
Altana: the municipal Intranet in
the name of participation
Why is change so hard and
what can we do about it?
Maurizio Carlin has over thirty years experience in the Municipality of Venice.
Graduated in Political Science, he is the Director of the Strategic Planning
Department and is currently Head of the Quality Control System for the
Council. In 2007 was appointed as Director of ICT and is now leading the
business transformation process (Amministrare 2.0).
Maurizio leads a strategic municipal office that addresses targeted public
funding for urban maintenance and private building restoration works.
He oversees on behalf of the Municipal Administration the general planning
and the public works together with the municipal statistical services and the
quality control.
It ‘about a year ago the release of Altana: the new Intranet of the City of
Venice, an innovative tool to work, learn, meet colleagues, interact.
Users of the new intranet are no longer “passive recipients”, since everything
in the intranet is designed and published to stimulate their active involvement,
starting from the choice of the name of the Intranet that has been the subject
of a competition between employees. Starting from the “employee” to get to
the “individual”. The speech will give an overview of functionalities and impact
of this new tool.
Glyn has over 30 years experience of working in local government in IT
support and management positions. In November 2003 Glyn was appointed
as Director of Business Solutions & IT with Birmingham City Council with the
remit to drive forward a business transformation programme across the
Council.
He has led the development of the Council’s approach to transformational
change and in the creation of a joint venture company with Capita to support
the change programme. Following this, Glyn took on the role of Corporate
Director of Business Change to ensure business transformation is adopted,
embedded and implemented across the Council.
Glyn is a Vice President of the Society of IT Management and is a member
of the CIO Council, an advisory body established by the Cabinet Office’s
e-Government Unit, the Local CIO Council and the Local Government Delivery
Council.
‘IT-led change projects have a poor reputation for delivery with less than half
meeting their original objectives. Drawing on his experience in Birmingham,
Glyn will look at reasons why this is the case and demonstrate a delivery
model which significantly increases the chances of success’.
SPEAKERS & CHAIRS
FARIOLI CRISTINA,
Director of Innovation and
Market Development for
IBM Italy
GALDI ANTONELLA,
Responsible for the
Environment, Development and
Innovation Area,
Italian Association of Local
Authorities - ANCI
Zero Costs Smarter Cities
Local Government and
Innovation in Italy
Bachelor degree with excellence on Business Administration from the
University “Cattolica del Sacro Cuore” in Milan. She started her professional
career at IBM, moving quickly up through the fundamental steps for a strong
executive of an international Corporation leading the IT market.
Since 2009 she was appointed as Director of Innovation and Market
Development for IBM Italy.
In particular, she is responsible to bring to market IBM’s strategy on Smarter
Planet - Smarter Cities.
The IBM “Smarter Cities” program enters the third year after hitting more
than sixty cities across Italy, signed twelve strategic protocols with some of
these, launched innovative projects and established a community of about
40 cities in partnership with Forum PA.
Today the way we look at the city has changed, as we focus on the emerging
needs of citizens and obtain their consent and satisfaction while optimizing
limited economic resources.
To answer to these needs, IBM issued the new “City at zero cost” model.
This means to initiate a process of innovation that can quickly pay for itself,
because it acts mainly in critical areas that are able to free up resources.
Graduated in Political Science, she is responsible for the Tourism and
Environment offices in the National Association of Italian Local Authorities
and coordinates the office for culture and youth policies as well as the ICT
department. She also leads ANCI initiatives regarding renewable energy, energy
saving, smart cities and refuse collection. She represents the Association and
local government interests in many National Institutional Committees and
technical workgroups related to the themes she is responsible for.
Employed in ANCI since 1996 she has acquired sound experience in local
government’s issues and problems.
From September 2006 to May 2008 she was one of the advisors to the
Italian Ministry for Public Administration and Innovation Technology.
The Italian government has been investing for twenty years to assure
everyone the right to digital citizenship, starting from the renovation of the
public administration internal organisation up to the services provided by
them to citizens.
The National Association of Local Authorities – ANCI – is firmly committed
to represent the needs of municipalities and to orient national strategy and
standards accordingly to the real exigencies of the local governments.
The speech will show the main activities and Projects put in place by ANCI in
the context and within the various national initiatives.
FREZZA EMILIO,
Head of Department for
Technological Resources,
Population Register and Statics
of the City of Rome
GUALTIERI GAIA,
Gruppo Colle S.r.l.
President of local association of
Young Entrepreneurs
Roma - Open Goverment
strategy
Innovation in Prato
Emilio Frezza after a University degree in Electronic Engineering he completed
his studies with a master in telecommunications at SSGRR Scuola Superiore
G. R. Romoli.
He joined the STET group in 1978 and he worked there up to July 1999
holding various positions in the wired (Telecom Italia) and the mobile
company (TIM). He was Vice General Director in TIM.
Subsequently he joined the Wind and BT-Albacom, telecommunications
companies, holding the positions of Telco Director ad Sales and Marketing
Director. He was President of ITnet (Internet Service Provider). He was board
member of many national and international companies (Stet Mobile Holding,
Stet France, Barthi Cellular, Viasat, STT etc).
In 2004, as Area Director of Cnipa (Governative Agency that worked
by the Presidenza del Consiglio (Cabinet), he had the responsibility to coordinate and give direction to development of ICT and Vas services for Public
Administration.
In 2009 he joined in Municipality of Rome as Head of Department for
Technological Resources, Population Register and Statics of the City.
Born in 1979, Councilor of association of Young Entrepreneurs since 2007.
Joined the group since 2004 GGI.
In the Business Group, owned by her Family and specialized in dyeing yarns,
is in charge of Commercial activities and security.
She graduated in “fashion marketing” at Polimoda Insitute in Florence.
She worked in tye Product Office at Gucci, and GAP.
Since 2007 she manages the creative dyeing division, which sells fiber for
fiber artists all around the world.
Prato has been identified, for a long time, with its manufacturing industry,
specialized in textiles and not only.
What does it mean to talk about innovation in a city for long time committed
not only the traditional manufacturing, but even more in the textile
traditionalism ?
My answer is implicit in the decision to accept the invitation to have this speech:
no, talking about innovation in the Prato district is not a contradiction.
SPEAKERS & CHAIRS
HEINZMANN DANIEL,
Director of Organisation and
Information Technology,
City of Zurich
IANNUCCI ANNARITA,
Municipality of Bologna
With eZürich to Europe‘s
Top ICT location
Bologna and ICT: How to meet
citizens’ expectations
Daniel Heinzmann, after having been assigned as project-manager for the
development of the City of Zurich’s new ICT-Strategy in 2005, has been
appointed Director of Organisation and Information Technology in 2006.
In this function he is responsible for the ICT-services and -infrastructure for
the City of Zurich with its 24’000 employees. In 2002 he took over the ICTmanagement of Zurich Municipal Electric Utility.
Prior to that, he set up the “Mobile Solutions”-division of Siemens Switzerland
and headed the production division within the “Swissphone Telecom”
company and was also responsible for organizing the production lines in
Manila. Daniel Heinzmann graduated as an Master of Advanced Studies in
Management, Technology, and Economics engineer from the Swiss Federal
Institute of Technology (ETH)/BWI Zurich.
The digital revolution has changed the world fundamentally in last 20 years.
Switzerland is among the world leaders in the use of computers and new
media. The speech will show the approach and objectives of the “eZürich”
initiative, that leverages the special position of the City concerning ICT firm
and research centres location, to contribute to sustain and improve its high
level of living-standard, paying attention also to residents that are unfamiliar
with ICT.
Chief of the “Organisation Area” of the Bologna Municipality, which includes the
“ICT services”
“Personnel management and training”
“Demographic and Registration Office”
“Communication Department”.
Director of the Communication Department since 2006.
The Bologna City Administration has a consolidated tradition in taking
advantages from the use of ICT both for internal management/organization
and external relationships/dialogue with the community.
How the intranet portal, the CzRM-Punto d’Ascolto/Point of Listening
platform and the civic use of social web tools can improve on line and off line
services, making more sustainable the whole “delivery system” and helping to
meet citizens expectations.
The Municipality experience and projects.
HLAVAC ANDREA,
Head of Purchasing Department
City of Vienna
KLEIN STEPHAN,
Managing Director of Bremen
online services GmbH & Co.KG
E-Procurement in Vienna
Steps to the Virtual Market within
the City Administration
Longterm Archiving and eID in
the Free Hanseatic
City of Bremen
Since July 2010: Head of the Procurement-Department
2005–June 2010: Head of Economic Analysis and Statistics within the
Department of Financial Affairs
2002–2005: Policy Advisor of the Executive City Councillor for Finance
Special Topics: Labour Market Policy, Economic Research, Competition Policy
1997–2002: Independent Consultant for Political and Economic Affairs
1993–1997: Member of Cabinet in different Federal Ministries; Policy advisor
Ministry of the Interior
State Secretary for Civil Servants
Ministry of Employment and Social Affairs
1983–1993: Journalist in Print Media, specialised in the following Topics:
Social and Economic Policy, Taxes and Social Security, European Common
Market, Competition and Deregulation
Migration
1981–1983: Journalist with the Austrian Broadcasting Company (ORF), radio
The history of procurement in Austria in Vienna The discussion of
E-Procurement on a national level in Austria The role of the Viennese
departement of Procurement in the Economy The communication between
small-sized-companies and big public players The difference of private “onlineshopping” and public “online-shopping”
The challenges for the future of e-commerce and e-procurement in a strictly
regulated public environment
Since 2003 - Managing Director
bremen.online GmbH, Bremen, Germany
Since 1999 - Managing Director
bremen online services GmbH & Co. KG (bos), Bremen, Germany
1996 to 2002 - Managing Consultant
EUTELIS Consult Beratungsgesellschaft für Telekommunikation und
Mehrwertdienste mbH, Ratingen near Düsseldorf, Germany
1994 to 1996 - Consultant debis Systemhaus GmbH, Mülheim/Ruhr, Germany
Electronic identity management is one of the most important challenges
posed by the internet of the future, which requires an unambiguous, secure
authentication as well as age verification on the internet. Besides that eID is an
important step within e-government to optimize processes. Since November
2010 Germany has a new identity card which includes eID-features. The
presentation of Dr. Klein shows how the Free Hanseatic City of Bremen
(FHB) is implementing eID in their processes.
Another important matter within e-government is legally compliant archiving
of electronic documents.
Availability, readability and integrity must be considered as well as authenticity,
data protection, data security and confidentiality. These requirements are
achieved e.g. with digital signatures. But here also must be considered the
retention of evidentiary value of certificates and time stamps. Dr. Klein will
present how the registry office of Bremenhaven City achieved the compliances
regarding long-term storage.
SPEAKERS & CHAIRS
LIND MATS,
Professor of Human-Computer
Interaction at Uppsala University
& Director of the Swedish
National IT-user centre
Improving service quality while
cutting development costs the role of usability
Mats Lind is currently Professor of Human-Computer Interaction at Uppsala
University and Director of the Swedish National IT-user centre as well as
Senior Partner, Smedshammar & Lind AB.
He has an extensive knowledge and experience in the practice of usability
related methods in software development projects.
His research interest also includes information visualization techniques.
The ISO standards for software development state that ‘usability’ is a central
quality criterion. It is also strictly defined, in contrast to the ill-defined term
‘user friendly’, and is possible to objectively measure through a proper use of
lab-based methods. However, many software developing organizations see
usability as an added difficulty and added cost to the projects and only pay
lip-service to it. I intend to show how, on the contrary, software development
costs can be cut and user acceptance increased by a well thought-through
use of usability methods. Primarily this is accomplished by using usability
inspired methods during requirements capturing reducing both project
uncertainty and requirements creep. When complemented with user testing
of early prototypes the desired effects are achieved.
MARTIN MIKE,
University of the Newcastle
Can information make the
difference? A challenge for the
“future internet” - Roles and
responsibilities in the Local
Information Economy
Mike Martin has worked in research and development in the IT and
Telecommunications sectors since 1968.
In 1994 he became Visiting Professor in the Centre for Software Reliability
at Newcastle University and in 2002 Visiting Professor at the KITE Research
Centre of Newcastle University Business School.
Having been involved in the development of Distributed Systems architectures,
Telecomms service environments and the Internet in the 1980s and 90s, since
2000 he has been working in research and consultancy in eGovernment and
Public Service systems particularly in the context of multi-agency working.
The Internet we have now was not designed, it has emerged. Why is it the
way it is and how will it develop in the future?
These are difficult questions because we are dealing with hyper-complexity.
In this talk I will explore these issues with special emphasis on the way the
Internet is impacting, and will continue to evolve, in the context of Public
Administration and the Caring and Developmental Public Services.
The main conclusion of this analysis is that the principle value to be delivered
by Municipal and sub-regional Public Admonition in the future will be in
coordinating the governance of the information economies to support the
interests good administration, healthy economy and fair and effective Public
Services.
MARASSO LANFRANCO,
Director of
Innovation in Public
Sector - Engineering
MOONEY GERRY,
General Manager
Global Government and
Education IBM Corporation
Next Generation of Public
Services in Future Internet
Smarter strategies for the
economic transformation and
development of cities
PhD in Processes Engineering at Polytechnic of Milan. He is currently Director
of Innovation of Public Sector at Engineering Ingegneria Informatica S.p.A.
(www.eng.it - Italy).
Since January 2008 he is chairman of the Working Group “i-Government”
of Nessi Consortium – Networked European Software & Services Iniziative
(www.nessi-europe.eu). CEO/CIO in private companies at national and
international level. In 1999 he has moved from private to public sector as
CIO of Municipality of Parma (Italy).
He was member of several Working Groups of national and international
bodies. He has published nearly one hundred articles and some books, at
national and international level, in process and project management, new
technologies applications, innovation in public sector and e-government.
In few years Internet has radically reshaped life styles, habits, behaviours and
people needs worldwide, supporting the birth of a knowledge-based society
and of a service-based economy. While services are becoming more and
more important for all the economies, the investigation about the primary
service provider at European level, that is Public Administration (PA), reveals
a growing distance between the use people do of Internet in the daily life, and
the ability of PA to exploit the opportunity coming from it.
The speech will explore new interaction and business models that should
provide empowerment to citizens through public and private services
tailored around their own needs.
Gerard Mooney holds a MBA from Yale University, a MS in Accounting
from Georgetown University, and a BA in Philosophy from Mount Saint
Mary’s College. Mooney is currently General Manager, Global Government
and Education, with responsibility for understanding client needs, defi ning
IBM’s strategy, selecting investment areas, creating marketing programs, and
directing the deployment of IBM resources worldwide for these two industry
groups.
We should cover these areas/topics:
1.
How a Smarter Cities can influence Economic Transformation and
Development
2. And help job creation and industry transformation to spin the
economic recovery
SPEAKERS & CHAIRS
OATES WILLIAM,
Chief Information Officer
City of Boston
Boston and
The New Urban Mechanics
Bill Oates is the Chief information Officer for the City of Boston, Massachusetts.
Oates was named to the Cabinet level position by Boston’s Mayor Thomas M.
Menino in June of 2006. As CIO, Oates is charged with spearheading the City’s
technology initiatives and is responsible for the delivery of IT services in support
of the various city functions. Under Bill’s leadership, the City of Boston has been
recognized as a leader in leveraging technology to improve citizen engagement
and access to services. Earlier this year, Bill was named one of the “Top 25
Public Sector Innovators” by Government Technology Magazine.
Prior to joining the City, Oates served as the Senior Vice President & Chief
Information Officer for Starwood Hotels & Resorts Worldwide, Inc. Based in
White Plains, NY, Starwood is one of the leading hotel and leisure companies
in the world. Named CIO in June, 2000, Bill was responsible for delivery of the
Company’s global information technology services.
A graduate of Boston College, Oates is also an attorney and member of the
Massachusetts Bar. He received his JD from Suffolk University Law School in
Boston and was awarded his LL.M in Global Technology Law in 2005. In 1996,
Oates was inducted into the hospitality industry’s “Technology Hall of Fame” for
his vision in applying technology to the business.
The presentation will focus these key items
1.
The Boston Approach to Engaging Citizens in the Smart City
2. a Proposal for Cities to Share Data and Collaborate Around
Innovation.
This is the base of Boston and The New Urban Mechanics.
OSSANDON JAVIER,
Head of Innovation and
Development Unit IT Division
ANCITEL S.p.A.
Building a Cloud of National
Services on the Net to support
Local Government action
Javier Ossandon is a senior expert that has dedicated more than 15 years in
Italy to move forward eGovernment at local level looking both at policy issues
and implementation of large projects ICT-enhanced.
His experience at European level is most important, as President until 2007 of
the European network ELANET, mentor of the EISCO conferences and executive
manager of a significant number of research and deployment mainstream
projects co-financed by the European Union. He is acknowledged in Europe
as a spokesman for local innovation and the Digital Local Agenda process
launched by the CEMSDI initiative and ELANET-CP.
Delivering services to local governments using cloud computing strategies is
not as simple as building a performing technological platform and a suitable
package of services with a clear added value for local governments, allowing
them to do more with less and to serve a larger number of citizens and
enterprises. It requires adequate solving of a number of side issues before
consistent results can be achieved.
The presentation will touch these and other related problems to provide a
vision on a possible model that makes Ancitel is looking at an own cloud
computing strategy that can provide service to local governments in an
efficient and effective manner.
ODISSEAS RAPTIS,
CEO of e-Trikala S.A.
PRISTER GIORGIO,
President of Major
Cities of Europe
e-trikala:
...the vision becomes action
Chair
Odisseas Raptis was born in Trikala in 1961. From 1981 until 1987, he studied
in the Aristotle University of Thessaloniki from where he graduated as a
chemical Engineer. In 1988 he obtained a higher diploma in Economic studies
from the Institute of Commerce, in London and in 1990 he received his
Masters degree in Business Administration, from the University of Wales.
For 10 years he worked in various private companies and in 2003 he
returned in Trikala where he undertook the planning, Coordination &
Development consulting in the Municipal Organization for Community
Development. He was the project manager for the Greek application of the
European program E-Europe, on behalf of the Municipality of Trikala.
Since 2004 and until today, he is working in the e-trikala office and in 2008,
at the time when it was modified to be named as e-Trikala S.A., he became
the CEO.
Trikala is a small to medium on European standards city, employing last 10
years IT technologies for its citizens and visitors.
The Municipality of Trikala invests on IT infrastructures and applications
considering IT technology as the main tool for servicing the people “from
a distance”
At the same time, it invests on its prudential role for social or medical isolated
people.
e-Trikala S.A., the Municipal Company, participates in National and
International IT networks trying to update the services and to cooperate
with other initiatives towards the standardization of IT services.
Giorgio Prister has worked for 32 years for IBM. In IBM he has covered
multiple professional and managerial positions in manufacturing, sales,
marketing, market strategies and finance. For more than 10 years since 1995
he has been leading sales and marketing for Europe’s IBM Local Government
Industry. In that role he has been driving the European IBM organization into
promoting innovation and Information and Communication Technologies
(ICT) in the transformation of Public Administration.
Since April 2006 he operates as independent strategy consultant in the field
of ICT strategies for Public Administration. He collaborates with different
organisations as Items International, an international consulting company
based in France, with Bocconi University and with ANUIT, the Italian
association of Telecom Users.
He is since June 2008 President of the Major Cities of Europe, an independent
association of European Local Government Corporate Information Officers
managing ICT as the engine of innovation.
He is member of the Global Forum Steering Committee. This is an
international “think tank” organized by Items International and the Sophia
Antipolis foundation. It gathers annually the main international players of
ICT, Media. EU and Public Administrations from Europe, USA, Canada, Japan,
China, Korea etc.
Born in Rome in 1945, Giorgio Prister is graduated from the Rome University
in Electronic Engineering.
SPEAKERS & CHAIRS
RUGGIERO MIRIAM,
IT Manager on Urban Planning
Project at Comune di Modena,
Italy
SCHIFF JOACHIM,
Director of the Information and
Communication-Institute of the
City of Saarbruecken (IKS)
Smart Urban Planning for
Smart Cities
Chair
GIS Analyst: analysis and planning of the WebGIS System for Modena Urban
Plan management.
GIS Analyst and Project Manager: analysis and implementation of GIS
projects for Comunità Montana del Frignano.
Member of Regional Working Groups.
Cooperation with several private company working on Public Sector as land
and urban planning consultant.
Dr. Joachim Schiff is mathematician and since 1994 Director of the
Information and Communication-Institute of the City of Saarbruecken (IKS).
Besides his function as CEO of IKS, he is also Executive Director of “IKS
Kommunal GmbH (=Ltd.)”, a subsidiary of the City at 100%.
Comune di Modena was one of the first local governments in Italy to believe
in setupping and developing an integrated geographic information system
to support decision making. They moved their first steps in 1979 and since
then they have worked on developing and improving the system to top
extent. Since 2006 Comune di Modena has been able to draw urban
planning basing on data coming from its information system, designed and
maintained in order to collect, manage and interoperate different data sets.
The presentation will give insight into benefits coming from this approach in
terms of prediction, planning and management of city development which
performed dramatic improvements, not only because of the efficacy in
treating information. Last but not least, Comune di Modena made excellent
decisions in systemizing and organizing all processes involved, so that their
system is able to evolve dynamically following law requirements and changes
and to be reused by other city governments, both sharing and not sharing
the same urban regional law.
SHARON ZOHAR,
Chief Knowledge Manager,
Tel Aviv-Yafo municipality, Israel
SCHINDEL HARALD,
Head of Social Affairs,
civil services, ICT, security & sport
Tel Aviv - internal Knowledge
management Model to support
public e-services
Marketing guidelines for ITServices in local authorities –
taking the example of the project
“weighing of waste” in the City of
Saarbruecken
Zohar Sharon is the Chief Knowledge Manager of the Tel Aviv-Yafo
municipality. He attained a Public Administration master’s degree and a
Social Work baccalaureate at the Tel Aviv University.
Previously served as Social Services municipal planning and information
director and later became among the earliest worldwide appointments as
chief knowledge manager of the municipality.
Zohar won several national Knowledge Management awards.
Today he is in charge of Municipal internal knowledge exchange websites and
the content of the official municipal website.
He is currently developing the infrastructures required for a completely
functional e-municipality, enabling citizens to perform all their municipal
interactions digitally. Within this endeavour he is leading a profound cultural
change within the municipality from a rules and forms culture towards an
information based service culture.
This era we are required to do more with less. Leveraging our most
important resource: our employees, becomes essential!
The Tel Aviv-Yafo municipality developed a knowledge management model,
where empowered employees used their experience and knowhow to
develop better services for the city’s citizens.
The working model and a few examples will be presented.
Harald Schindel was born in 1961. He is bachelor of business administration
focused on marketing and sales promotion. He worked for several years as
product- and brandmanager in different enterprises.
Since 17th August 2010, Harald Schindel is Head of the Department Social
Affairs, Civil Sercices, ICT, Security and Sport“ and member of the City board
in the city of Saarbruecken.
How can a City administration support the introduction of a new project
with corresponding marketing methods? How can these methods help that
all persons being responsible for the project, the staff of the municipality and
also the citizens are sitting in the same boat and lead the project to success.
The presentation will point out, how marketing strategies, if they are well
placed and target-oriented, can help to implement projects, of which the
acceptance is not given automatically from the beginning.
Taking the example of the project “weighing of waste”, the presentation will
show how to prepare such a project so that not only the employees of the
administration but also the citizens are convinced and the new product can
be effectively implemented with a wide acceptance.
The project itself:
The City of Saarbruecken started with the weighing of waste on the 1st of
January 2011. The system is based on an IT-solution with an interface to the
finance-management-system of the City. It’s a fair system, that brings the
costs in dependence to the weight of waste and helps to reduce the volume
of waste in the City.
SPEAKERS & CHAIRS
SELISKAR ANA,
CIO City of Ljubljana
ZAFFI BORGETTI GIANPIERO,
Responsible for the ICT
Department,
Italian Association of Local
Authorities - ANCI
Chair
Local Government and
Innovation in Italy
Ana Selikar has worked as an IT manager for the City of Ljubljana, the
capital of Slovenia, since October 2007.
Prior to that she worked in different private enterprises, the last six years as
CIO of Slovenia’s largest daily newspaper Delo.
She joined the city administration because of Mayor Jankovic’s ambitious
programme and changes he brought.
Ana Seliskar graduated in Computer and Information Sciences at the
University of Ljubljana and is presently working on her Masters degree.
WEIDINGER NORBERT,
Deputy CIO
City of Vienna
Conference 2012
Dipl.-Ing. Norbert Weidinger, since 2005 deputy CIO in the CEO-Offices
executive group for Organisation, safety and Security/Information and
Communication Technologie.
Responsible for further development of e-government in the City of Vienna
and the national and international e-Gov cooperation. Further tasks are IT
security and IT-strategy for Vienna.
Norbert Weidinger was until 1989 in leading position in the IT-Department of
the General Hospital of Vienna (AKH), from 1989 he was project manager
for IT-implementing in the AKH and had various roles in the IT-Management
of Vienna Hospital association such as CIO of AKH.
After it he was project director for implementing strategic information
systems in the Department for accounting services in Vienna.
Graduated in Electronic Engineering, he led and was involved for many
years in several IT projects and services, playing key roles within important
IT companies such as Telecom Italia and Ancitel, the service company of the
Association of Local Authorities in Italy, acquiring a 15 years experience in this
field. Since December 2010 he has been responsible for the ICT Department
of ANCI, dealing with local government issues regarding legislation, ICT tools
and on-line services to simplify and to improve the internal organisation and
the relationship between Public Administration and citizens.
He is also member of the National Committee dealing with the National
System of Connectivity (SPC) and represents the Association in technical
workgroups related to IT issues.
NOTES
NOTES
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