Results from the Questionnaire
Section I – Social Media
Raissa Teodori
Head of Office - Italian Senate
ECPRD Deputy Correspondent
ECPRD - European Centre for Parliamentary Research and Documentation
"FROM E-PARLIAMENT TO SMART-PARLIAMENT"
Rome, Senato della Repubblica and Camera dei deputati
12 - 13 June 2014
Social Media in Parliaments
• The World e-Parliament Report 2012 highlighted that onethird of parliaments were present on social media and
another third was planning to do so
• IPU resolution, March 2013: “The use of media, including
social media, to enhance Citizen engagement and Democracy”
• IPU Social Media Guidelines for Parliaments released in March
2013 to help define the scope and purposes, provide
guidance, enhance use, identify principles
• ECPRD network : seminars and requests concerning social
media in the last few years witness growing interest and use
The Questionnaire
• Sent to all the ECPRD Network
• 33 replies received
Section 1 - Social media
All 33 respondents replied to Section 1 on Social media
• Part 1.1 – “Social media: active use by parliamentary
institutions” (5 questions)
• Part 1.2 – “Social media : use of external feedbacks” (7
questions)
Questionnaire - part 1.1
“Social media: active use by parliamentary institutions”
TOPICS
•Content
•Governance
•Management
•Guidelines
•Policy
•Budget
Questionnaire - part 1.2
“Social media: use of external feedbacks”
Topics
•Monitor
•Analyse
•Process
•Respond
•Consult
•Take citizens
contribution
into account
•Engage
Summary of findings
Inform and deliver
• Growing understanding of
the potential of social media
for communication
• Progress in integration of
social media in institutional
communication strategies
• Broad use of social media
for information release and
one-way communication
• Organizational and
management challenges
being faced
• Guidelines being developed
Engage and interact
•
•
-
Institutional interactive
communication is carried out by
only a few parliaments; the
potential of social media for
engagement and two-way
communication has yet to be
exploited
Requirements for effective and
sustainable interactive
communication include
exploring technologies
identifying methodologies
taking into account the institutional
context to develop policies and
guidelines
face new organizational staffing and
budgetary challenges
Thank You
ECPRD - European Centre for Parliamentary Research and Documentation
"FROM E-PARLIAMENT TO SMART-PARLIAMENT"
Rome, Senato della Repubblica and Camera dei deputati
12 - 13 June 2014