Moving Beyond the Knowledge
Base to the
Social Knowledge Exchange
Sarah Nichols, Director of Knowledge Management
ClimateWorks Foundation
Sarah L. Nichols, Sotto Voce
Communications
The ClimateWorks Network
• The ClimateWorks Foundation is at the heart
of a global network of nonprofits (our
grantees) with ~500 staff
• Our Network’s Mission: we are dedicated
to supporting public policies that prevent
dangerous climate change
• The Knowledge Exchange Mission: We seek
to inspire and facilitate faster learning and
knowledge sharing throughout the Network.
Sarah L. Nichols, Sotto Voce
Communications
What is Knowledge Exchange?
“Knowledge Exchange” is the collaborative, technology-enabled
creation, capture, organization and dissemination of information
and insights critical to achievement of organizational objectives.
Sarah L. Nichols, Sotto Voce
Communications
What is CWKX?
• The ClimateWorks Knowledge eXchange
is a key component of our knowledge strategy. It is
cutting edge in its combination of enterprise social
software and a structured content repository – both
a system of engagement and a system of record
CWKX is:
– An internal media outlet
– A document management platform
– A collaboration space
Sarah L. Nichols, Sotto Voce
Communications
Benefits to the Global Network
– Multidirectional communication
– Supplement to email: reach an unintended yet interested and
engaged audience
– Central repository; archived and searchable institutional knowledge
– Files available within context (of a project, community page or
conversation)
– Self-selection into communities of interest
– Security and risk management
– Visible tangible results demonstrated, ongoing
– Network wide acknowledgement of individual and organizational
contributions
– Taxonomy for organization and retrieval
Sarah L. Nichols, Sotto Voce
Communications
Guiding Principles
 Customer focused
 Ease of use
 Responsive to input; agile
 Many points of access to same material
 System of engagement and system of record
Sarah L. Nichols, Sotto Voce
Communications
Group Dashboard
Sarah L. Nichols, Sotto Voce
Communications
Policy Analyses by Sector
Sarah L. Nichols, Sotto Voce
Communications
Publishing to NetDocs
Sarah L. Nichols, Sotto Voce
Communications
Checking Out a Document
Sarah L. Nichols, Sotto Voce
Communications
Checked Out Status
Sarah L. Nichols, Sotto Voce
Communications
Annual Meeting Participant Flip
Book
Sarah L. Nichols, Sotto Voce
Communications
Story Bank – Wins, Lessons
Sarah L. Nichols, Sotto Voce
Communications