Incontro con le rappresentanze sindacali di CSC Italia Vittorio Albini, Simona Bonati 22 giugno 2009 CSC Proprietary and Confidential 12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 1 Kick-off 2009 CSC Italia May 27, 2009 Claude Czechowski CSC Proprietary and Confidential 12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 2 2007 SUBPRIMES WHERE IT ALL STARTED CSC Proprietary and Confidential 12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 3 TODAY, 2009 GLOBAL ECONOMY IN RECESSION CSC Proprietary and Confidential 12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 4 FY09 Achievements GLOBAL NEW OPPORTUNITIES ECONOMY IN RECESSION CSC Proprietary and Confidential 12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 5 FY09 Achievements Business and IT Transformation Program and Change Management CSC Proprietary and Confidential 12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 6 FY09 Achievements • Excellent 1st half • Slow down in 2nd half BUT we delivered! CSC Proprietary and Confidential 12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 7 SECOND CONSECUTIVE YEAR AS A REGION WE WON THE EAGLE FY09 CSC Proprietary and Confidential 12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 8 7th consecutive year CHAIRMAN’S AWARD FOR EXCELLENCE Mobile Maintenance for Aircraft CSC Proprietary and Confidential 12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 9 FY09 Achievements FY09 Results EMEA SW REVENUE Spain 7% OPERATING INCOME Portugal 1% Belux 21% Spain 1% Italy 17% France 60% Belux 15% France 78% REVENUE 118M $ AT FY09 EXCHANGE RATE -5% GROWTH FOR ITALY CSC Proprietary and Confidential 12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 10 FY09 Achievements FY09 South & West Region contribution to GBS results globally REVENUE OPERATING INCOME E Central 25% North America 31% E South 8% Australia 8% E West 24% EMEA Central 19% EMEA West 31% Australia 9% E North 4% REVENUE 1813M North America 30% EMEA North 11% $ AT FY09 EXCHANGE RATE +12% CSC Proprietary and Confidential GROWTH 12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 11 FY09 Achievements FY09 EMEA SW Fee Rates/Utilization by country FY10 trend: Tough times ahead 1400 FEE RATES FY09/FY10 1200 1000 800 600 400 200 0 France Belgium Italy France CSC Proprietary and Confidential Belgium Italy Spain 88% 86% 84% Portugal Focus on rates and utilisation 82% UTILISATION FY09/FY10 80% 78% 76% 74% 72% 70% 68% Spain Portugal 3:03 AM PPT 2003_Building_FMT.ppt 12 12/19/2015 FY09 Achievements FY09 GBS Fee Rates/Utilization around the world FEE RATES 81% 76% 65% 78% 63% UTILISATION CSC Proprietary and Confidential 12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 13 FY09 Achievements FY09 Industry sector split EMEA SW FY09 REVENUE BY INDUSTRY SECTOR CENR Healthcare Public Sector 4% -5% 1% -2% 9% Financial +8% Services 37% +9% Tech & CS 29% +27% FY09 TOTAL 886M $ Manufacturing 20% +0% Shift from Financial Services to Technology & Consumer Services CSC Proprietary and Confidential 12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 14 TOP 30 CLIENTS CSC Proprietary and Confidential 12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 15 FY09 Achievements 73,0 EMEA SW Top 30 Clients 70,6 Account for 69% of Revenue Achieved 21% Growth 35,0 33,0 29,6 Need to extend 24,6 • Geographical scope • Solutions & services 20,0 CSC Proprietary and Confidential 19,0 18,0 13,0 11,4 10,6 10,2 9,5 9,2 8,9 8,6 7,3 6,8 6,6 6,4 6,4 Renault Nissan Credit Agricole CACEIS NMBS BE Rail Societe Generale CE Banque Pop BNP BNL Fortis Peugeot Citroen SNCF FR Rail Groupama Monoprix GL BE Federal Police BE Ministry Finance Intesa San Paolo Diesel GDF Suez Generali PPR Fnac Gucci SINSYS Telecom Italia Agfa Antalis Unedic La Poste Air France Poste Italia Armani KCS Thales Saint Gobain Caisse de Depot 12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 16 FY09 Achievements EMEA SW Top 30 Clients FY09 Totalby country (1-15) Revenue France Renault Nissan 73.0 69,0 Credit Agricole CACEIS NMBS BE Rail 70,6 70,2 Societe Generale 33,0 33,0 CE Banque Pop 29,6 29,6 BNP BNL Fortis Peugeot Citroen 24,6 20,0 17,2 20,0 SNCF FR Rail Groupama Monoprix GL BE Federal Police BE Ministry Finance Intesa San Paolo Diesel GDFCSC Suez Proprietary and Confidential 19,0 18,0 13,0 11,4 10,6 10,2 9,5 9,2 19,0 18,0 13,0 35,0 Belgium Italy Spain 4,0 0,4 35,0 3,5 3,9 11,4 10,6 10,2 9,5 7,3 1,9 12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 17 FY09 Achievements EMEA SW Top 30 Clients FY09 Totalby country (16-30) Revenue France Belgium Italy Generali 8,9 3,3 5,6 PPR Fnac Gucci 8,6 8,6 NA SINSYS 7,3 7,3 Telecom Italia 6,8 6,8 Agfa 6,6 Unedic Antalis 6,4 6,4 6,4 6,4 La Poste Air France Poste Italiane Armani Saint Gobain Thales KCS Caisse de Depot 5,5 5,3 5,2 4,3 3,2 3,2 3,2 3,1 5,5 5,3 CSC Proprietary and Confidential Spain 6,6 5,2 4,3 3,2 3,2 3,2 3,1 12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 18 FY09 Achievements AXA 22.0 Global/ Multi Generali 14.4 South and West contribution to GBS top 20 clients BE Rail 34.9 Soc Gen 32.3 FR Savings Banks 28.3 PSA 20.1 FR Rail 19.0 CR Agri 18.5 Fortis 14.0 GL 13.0 EMEA West CSC Proprietary and Confidential BlueCross BlueSheild 54.4M ULA 25.8M Verizon 17.7 Kroger 17.7 Louisiana Energy 17.7 North America BHP Billiton 53.3M AUS Defence 42.5M Australia Allianz 26.5 Commerzbank 20.0 Sparkasse 17.7 EMEA Central 12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 19 FY10 OBJECTIVES INCREASE VALUE TO OUR CUSTOMERS CSC Proprietary and Confidential 12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 20 What are key executive client issues and agenda? CIOs, HRDs, CFOs, CPOs, CSCOs HOW ARE THEY EXPERIENCING THE CRISIS? Latest CSC Surveys have identified strategic and operational disruptions. CSC Proprietary and Confidential 12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 21 FY10 Objectives FY10 Objectives Increase Value to Our Customers • Extend globally our key executive networks – CFO, CIO, HR, CPO, CSCO • Respond globally to our customer challenges – Post Merger Integration (MA&D) – Supply Chain Optimization (IVC, SRM) – Monitor Performance and Risk (IBP, FDB) – Improve Business and IT performance (Shape and Transform) • Deploy our global practices solutions by industry – Retail and Fashion: SAP Retail, Stealth – CENR: Reach, SAP Mining, SAP IHS – Technology Consumer Services: Back Office Transformation (SAP, Oracle), Business transformation and process improvement – Manufacturing : SAP and Oracle back office and supply chain solutions, business process improvement, and 12/19/2015 3:03 AM CSC Proprietary and Confidential technology change (SOAsure) PPT 2003_Building_FMT.ppt 22 FY10 Objectives New major wins & market trends Ericsson Telecomunicazioni SpA 6.7M $ R&D and Supply Chain Application Support Sinsys NV/SA 4.4M $ On Site and Service Factory 2009 Rete Ferroviaria Italiana SpA Equens SpA 3.4M $ 2.6M $ ENEL 2.0M $ Proton Suite CAMS II Services 20092010 SAP Services Need to focus on customer issues and CSC consulting, business solutions and managed services CSC Proprietary and Confidential 12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 23 Italy Federico Fellini L'unico vero realista è il visionario CSC Proprietary and Confidential 12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 24 CSC Italy Organization Staff La struttura organizzativa di CSC Italia EMEA functional report P&L Claude Czechowski CSC Italia President HR F&A Vittorio Albini Isabella Minardi S&MD Legal Stefania Di Cristofaro Alessandra Mancini Operation Mngmt Business Development Thierry Berdy Cosimo Solida Institutional Relations Tech.&Quality Assurance Maurizio Poerio Fabio D’Eramo Business Unit Financial Services (acting) MILANO Regional Offices V.Albini ROMA S.Pompili PADOVA C.Solida A Calabrese S.Pompili Business Unit Fashion & Retail C.Solida Market Line “Fashion” Business Unit Manufacturing (acting) Market Line “Insurance” G.Ingoglia Account Mgr’s Account Mgr’s Account Mgr’s Account Mgr’s Account Mgr’s Business Developers Business Developers Business Developers Business Developers Business Developers Solution Group Mgr’s: Solution Group Mgr’s: Solution Group Mgr’s: Solution Group Mgr’s: •Banking •Bank. IT cons. •Insurance •Ins. IT cons. Solution Group Mgr’s: Competence Center Mgr: Competence Center Mgr: •E-Business Market Line “Governm.&Transp., and Telco.& Utilities” •Gov. & Transport. •Tlc. & Utilities •SAP •IT & Busin. cons. •Stealth GOS P.Bronzieri Market Line “Manufacturing” M.Ingaramo Market Line “Banking” L.Scarpelli •BI, Oracle, CRM TORINO Business Unit Government & Services •Discrete manufact. •Proc. & HT manuf. GOS’s Line of Services EMEA FSG FSG Bkg’s & Product & Services (S.Bordoni / U.Picco) Reins.’s Product & Services (A.Assi) Competence Center Mgr: •Doc. & Cont. mngmnt G.Ingoglia CSC Proprietary and Confidential 12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 25 Headcount impiegati CSC Italia Srl al 30 aprile 2008 Assago TO PD Roma Ravenna S.Giorgio Torri Tot Fashion Acc.Mngt 0 0 1 0 0 1 0 2 Fashion Delivery 7 12 66 1 8 17 0 111 FS Acc.Mngt 2 1 1 0 0 0 0 4 FS Delivery 80 174 14 58 0 1 5 332 G&S Acc.Mngt 1 1 0 4 0 0 0 6 G&S Delivery 32 88 0 244 0 0 0 364 FSG 39 0 0 2 0 0 0 41 Staff 33 11 8 14 1 0 0 67 194 287 90 323 9 19 5 927 Tot CSC Proprietary and Confidential 12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 26 Headcount impiegati CSC Italia Srl al 31 maggio 2009 Assago TO PD Roma Ravenna S.Giorgio Tot Fashion Acc.Mngt 0 0 1 0 0 1 2 Fashion Delivery 11 12 78 1 11 17 130 FS Acc.Mngt 3 0 0 0 0 0 3 FS Delivery 91 179 18 61 0 0 349 G&S Acc.Mngt 0 1 0 3 0 0 4 G&S Delivery 30 106 0 274 0 0 410 FSG 44 0 0 2 0 0 46 Staff 32 11 11 15 1 0 70 211 309 108* 356 12 18 1014 Tot * Sono state conteggiate anche 2 persone del GIS (avrebbero dovuto essere assunte in SPA) per ottemperare alle assunzioni obbligatorie disabili CSC Proprietary and Confidential 12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 27 Dimissioni impiegati CSC Italia Srl dal 1 maggio 2008 al 31 maggio 2009 Assago TO PD Roma Ravenna S.Giorgio Tot Fashion Acc.Mngt 1 1 0 0 0 0 2 Fashion Delivery 0 0 1 0 0 0 1 FS Acc.Mngt 0 0 0 0 0 0 0 FS Delivery 7 8 0 2 0 1 18 G&S Acc.Mngt 1 0 0 0 0 0 1 G&S Delivery 4 2 0 10 0 0 16 FSG 5 0 0 0 0 0 5 Staff 4 0 1 0 0 0 5 22 11 2 12 0 1 48 Tot CSC Proprietary and Confidential 12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 28 Assunzioni impiegati CSC Italia Srl dal 1 maggio 2008 al 31 maggio 2009 Assago TO PD Roma Ravenna S.Giorgio Tot Fashion Acc.Mngt 1 0 0 0 0 0 1 Fashion Delivery 4 1 14 0 3 0 22 FS Acc.Mngt 2 0 0 0 0 0 2 FS Delivery 18 14 1 5 0 0 38 G&S Acc.Mngt 0 0 0 0 0 0 0 G&S Delivery 3 18 0 42 0 0 63 FSG 9 0 0 0 0 0 9 Staff 4 0 4 1 0 0 9 41 33 19* 48 3 0 144 Tot * Sono state conteggiate anche 2 persone del GIS (avrebbero dovuto essere assunte in SPA) per ottemperare alle assunzioni obbligatorie disabili CSC Proprietary and Confidential 12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 29 Headcount impiegati CSC SPA al 30 aprile 2008 Assago/ GE RM TO Vado CE PD Molinella FE Tot. Cernusco FS Delivery 1 0 0 0 0 0 0 0 0 1 GS Delivery 2 29 0 0 0 2 0 2 0 35 GIS 27 19 2 8 2 4 2 0 1 65 Staff 4 0 0 1 0 0 0 0 0 5 Others 1 2 0 1 0 0 0 0 0 4 35 50 2 10 2 6 2 2 1 110 Tot CSC Proprietary and Confidential 12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 30 Headcount impiegati CSC SPA al 31 maggio 2009 Assago/ GE RM TO Vado CE PD Molinella FE Tot. Cernusco FS Delivery 0 0 0 0 0 0 0 0 0 0 GS Delivery 2 24 0 0 0 2 0 1 0 29 GIS 25 16 2 8 2 4 2 0 1 60 Staff 4 0 0 1 0 0 0 0 0 5 Others 1 1 0 1 0 0 0 0 0 3 32 41 2 10 2 6 2 1 1 97 Tot CSC Proprietary and Confidential 12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 31 Dimissioni impiegati CSC Italia SPA dal 1 maggio 2008 al 31 maggio 2009 Assago/ GE RM TO Vado CE PD Molinella FE Tot. Cernusco FS Delivery 1 0 0 0 0 0 0 0 0 1 GS Delivery 0 6 0 0 0 0 0 1 0 7 GIS 2 3 0 0 0 0 0 0 0 5 Staff 0 0 0 0 0 0 0 0 0 0 Others 0 0 0 0 0 0 0 0 0 0 3 9 0 0 0 0 0 1 0 13 Tot CSC Proprietary and Confidential 12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 32 Assunzioni impiegati CSC Italia SPA dal 1 maggio 2008 al 31 maggio 2009 Assago/ GE RM TO Vado CE PD Molinella FE Tot. Cernusco FS Delivery 0 GS Delivery 0 GIS 0 Staff 0 Others 0 Tot 0 0 CSC Proprietary and Confidential 0 0 0 0 0 0 0 0 12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 33 Bench Status FY09 - detailed by periods Bench Status FY09 – detailed by periods CSC Proprietary and Confidential 12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 34 Bench Status FY09 – detailed by sites CSC Proprietary and Confidential 12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 35 TRAINING FY09 Business Industries Training 50 people involved Training for staff 20 people involved Technical and IT trainings 265 involved CSC Proprietary and Confidential 12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 36 Cur Tot FY Total mar-08 feb-08 dic-07 gen-08 nov-07 ott-07 set-07 ago-07 lug-07 Trained on giu-07 apr-07 mag-07 FY09 - Training (Status) Unit Current Total 24 Corso ADM315 Workload Analysis SAP) 1 1 1 24 Flash CS3 Approfondimento Multimedia Desing 2 2 2 8 16 ABAP SAP (Realtech) 9 9 9 40 360 6 180 Seminario IBM Rational 1 1 1 6 Inglese voucher semi-finanziato 6 6 6 30 29 29 52 748 2 13 13 320 1.560 8 Analisi Processi 14 PL/SQL - Oracle Forms e Reports Reskilling 11 15 8 8 160 1.280 Tarining e Certificazioni Business Objects 4 4 4 4 16 MOC 2310 Developing Microsoft ASP.Net Web Applications Using Visual Studio.net e MOC2389 Programming with Microsoft ADO.net 40 400 10 10 10 40 240 BEA WebLogic Server 9.0 Developing Web Applications Developing Enterprise Portals 6 6 6 PL/SQL - Oracle Forms e Reports Reskilling STAGISTI 1 1 32 Technical Fundamental Documentum 7 7 7 24 168 Web Publisher Administrator - Documentum 8 8 8 16 128 System Administrator Documenutm 4 4 4 16 64 Corso + Certificazione SCRUM Master Plus 2 2 2 24 48 Corso Microsoft 2124 Programming with C# 2 2 2 16 32 Mastersicurezza Sistemi Gestione Sicurezza Informazioni 1 1 1 48 48 Hyperion Planning 9.3.1: Create and Manage Applications 1 32 Corso On-line e Certificazione Business Objects 1 1 1 8 8 PMP del PMI con esame certificazione il 4/07/09 15 15 15 32 480 SAS Masterclass in Business Intelligence 3 3 3 160 480 32 Oracle Database 10g: Administration Workshop I Relaease 2 1 1 1 32 Corso e certificazione su piattaforma Microstrategy 1 1 1 32 32 CAST training on the job 7 7 7 16 112 ASP.NET- MOC 2543 framework e web application 2 2 2 18 36 Management Academy in France 30 30 30 16 480 Preparazione Certificazione PMP 8 8 48 384 11 11 24 264 3 3 3 4 12 15 15 15 24 360 4 4 MS SharePoint Server 2007 Development 8 Stealth: Inquadramento Funzionale del Prodotto (parte del corso) Corso Aggiornamento Release 11g 3 Corso sulla piattaforma di fatturazione Arbor/BP 12.0 11 11 11 32 352 English Courses solo GBS 126 126 126 100 6.280 10 10 8 80 Cognos 8 BI Report Studio 1 1 1 24 24 PL/SQL da Microsys 4 4 4 24 96 SAP MM 10 persone di Roma e 2 di genova (ericsson) 12 12 12 44 528 11 11 164 400 4 4 80 160 240 Corso interno ITIL V2 10 SAP MM e SD per sole persone di Genova (Ericsson) 4 5 Programmazione java base e avanzato per Genova (Ericsson) 2 2 2 Programmazione ABAP persone GE (Ericsson) 6 6 6 40 Corso Interno SAP PM e CS per persone SG SAP 5 5 5 32 160 Corso Interno Data Modeling per attività Enel 7 7 7 24 168 Corso Interno DDWay 10 10 10 16 160 Corso Interno Microsoft Project Base e avanzato 17 17 17 28 168 1.930 16.846 Days 2106 Total 19 CSC Proprietary and Confidential 46 39 38 32 4 163 14 17 9 52 2 435 435 GBS Details GBS: Techn Training: • 1.321 days • 315 people involved English training: • 785 days • 126 people involved Staff: Specific Training: • 40 days • 20 people involved English training: • 211 days • 34 people involved Tot 2.357 days 485 people involved 12/19/2015 3:04 AM PPT 2003_Building_FMT.ppt 37 CERTIFICAZIONI 10 Employees certified PMI for PMP (Project Management Professional) 15 Employees certified ITIL V2 (Foundation Certificate in IT Service Management) 93 Certification Microsoft Solutions obtained 16 Certifications IBM Datastage obtained 15 Certifications Oracle Database obtained 13 Certifications SUN (Programmer/Business Component) for the Java Platform, obtained 7 Certifications BEA (Developer – Architect) (5 employees) 2 Employees certified Cognos & BI Author CSC Proprietary and Confidential 12/19/2015 3:04 AM PPT 2003_Building_FMT.ppt 38 GOALS: LINGUA INGLESE 160 employees had an english course training in classroom, thanks to funded courses. Availability of 140 Globalenglish licences, of which in use about 30 On going the Belit Test for all employees in order to understand the knowledge level of each area. We got a pilot test for Italy: -Requests from 200 employees -Pilot licences for 130 CSC Proprietary and Confidential 12/19/2015 3:04 AM PPT 2003_Building_FMT.ppt 39 Training status Total 8 14 10 6 8 27 46 feb-08 mar-08 dic-07 gen-08 nov-07 ott-07 set-07 lug-07 ago-07 giu-07 FY Total 1 6 3 11 6 Hours Spent Current Total Corsi aggiornamento Java (JSE-J2EE) richiesto e fornito dal CSI Piemonte-Stack Applicativo su tecnologie a supporto della filiera produttiva Corso Interno per persone in Bench e stagisti Microsoft .NET DataStage base V8 IBM dataStage advanced Corso Interno JTLS SAS Business Intelligence Framework Corso ABAP per stagisti e persone in Bench Roma CRM on Demand Administration Essential Microstrategy Certified Developer percorso + certificazione SOA&ALSB Corso Service Bus 10gR3 Oracle apr-07 Trained on mag-07 # of resources 1 6 11 11 6 14 10 6 8 1 6 11 11 6 14 10 6 8 73 73 Unit Current Total FY Total 52 52 52 40 64 40 24 192 32 40 32 516 240 312 440 144 2.688 320 240 256 4.692 240 312 440 144 2.688 320 240 256 4.692 Training Strategy FY10 • Management Academy for middle managers • Project Management Training • Internal training for “managing People” – On line training • Internal training on “Performance Appraisal” – On line training • Internal Training on TALEO and its process – Virtual training on skillsoft • English training through Globalenglish • Reinforce the use of Skillport for all the employees; HR will train all the employees with some virtual orientation sessions • Technical skill (strategical or on demand) CSC Proprietary and Confidential 12/19/2015 3:04 AM PPT 2003_Building_FMT.ppt 40 CSC Proprietary and Confidential 12/19/2015 3:04 AM PPT 2003_Building_FMT.ppt 41