A NEW WINDOW ON THE VENDING WORLD
THE VENDING WORLD – COMPANY PROFILES
Business processes: Complex &
Structured
Business processes: In place
Business processes: basic or none
•DG
•Business Management
•Marketing
•Purchase Office
•Administration
•Stock
•Technical Support
•Maintenance
•Management
•Administration
•Back Office
•Stock
•Technicians
•Loaders
•Company owner
•Employee
•Technician
•Loader/s
Software Management :
Software Management:
Software Management:
•Monitoring of sales
•Stock Management
•Customers
•Staff
•Administration
•Monitoring of sales
•Stock Management
•Customers & Administration
•Customers
•Administration
Advanced Information technology
tools, good process automation
Good Information technology tools,
some process automation
Manual administration of the
technical department
Controlling Center
None or basic Information
technology tools (i.e. Excel…), no
process automation
Controlling Center
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PRODUCT TARGET: SMALL-SIZE COMPANIES
VMC refilling is scheduled on empirical basis – loss of profit
VMC error detection and signaling is performed on-site by the customer – maintenance service
delay, customer satisfaction may lower, loss of profit
Loaders paths are empirically determined – fixed and variable costs (fuel, vehicles, …) may
significantly lower the earnings
Sales data are not collected, or are collected manually by the loaders – basic or none
sales/products analysis
Table-top machines are generally not (or basically) tracked – no sales analysis
Lack of (or basic) information technology environment – operational company handling is
empirical, error-prone, lack of management support tools can make company strategy shorttermed, reducing growth perspectives
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TECHNOLOGY: WEB APPLICATIONS
Web Applications
EVA DTS Protocol
Statistics
M2M Platforms
Alarms
Web Repository
Events
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The Web Solution for Vending Machines Management
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VLite: Software as a Service
VLITE - KEY PRODUCT BENEFITS
No start-up cost
Minimal system requirements – a Web browser
Cross-platform compatibility – PCs, Macs
Ease of product evaluation – demo user credentials
Simultaneous multi PC access allowed
Ubiquitous, highly-available, fast application access – Internet site
Immediate productivity – quick environment set-up
Secure system access, over a private data space
Data moves online
Enhanced data protection
Affordable solution price
Easy Management of VMC, Customers, Personel and Service Calls
Automatic software upgrades/updates
Complete alerting system – E-Mail and SMS alarms delivery
Predefined sales reports, with automatic e-mail delivery
New product features are automatically made available to users
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KEY PRODUCT FEATURES
Registries
Relationships
•
•
•
•
•
• One or more Payment Systems per Vending
Machine
• One or more Vending Points per Customer
• One Loader and One Technician per Vending Point
• Zero or One Open Service Call per Vending
Machine
• Imported data are automatically converted to
Alarms or Statistical Reports
•
•
•
•
Payment Systems
Vending Machines
Customers
Vending Points
Staff (Loaders,
Technicians)
Telemetry gateways
EVA-DTS Imports
EVA-DTS Events
Service Calls
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KEY PRODUCT FEATURES
Statistics
• Reports on:
• Cash
• Sales
• Cash collected
• Alarms
• Events
• More to come…
• Search filters:
• Date
• By Customer
• By Vending Point
• By Vending
Machine
Integration
• Open integration of any further
vending telemetry system
Management
• Automatic import of EVADTS
data
• Automatic processing of
telemetry-generated alarms
• Automatic synchronization with
the telemetry gateways native
registry
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OTHER FEATURES
System
• Well structured and protected database
• Hardware redundancy
• Possibility of backup services
EvaDts
• Data import
• Custom data format conversion and automatic import
• Detailed representation of individual fields
• Tracking of imports
Registries
• Data management
• Relational between the registries
• Research services with complex filters
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VLITE BASIC REGISTRIES
Management
• Vending Machines
• Payment Systems
• Customers
• Vending Points
• Telemetry Gateways
• Staff
• Imports
• Alarms
• Service Calls
Query/search features
• Auto-completion
• Hardware Makers
• Machine Models
• Cross-references between
linked registries
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STATISTICS/REPORTING
Reports
• Cash
• Sales
• Alarms
• Events
• Vending Machine / Vending Point
• Synthetic (summaries)
• Analytical (detail by Vending Machine)
• Self learning of the statistics resets
• Growing set of freely-usable reports made
available by VLite platform evolution
• Development and personalization of custom
reports on specific customer requests
Query/search features
• For data aggregation
• Time-based
• For criteria more in keeping with filters set
• Results interpolation for non-linear data
• Tracking of individual fields
• Tracking of individual imported data
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STATUS CONTROL PANEL
Events & Alarms
• Real Time status
• Custom column sorting
• Direct access to individual
Alarm entries for detailed
description
• Screens detail on request
Service Calls
• Real Time status
• Custom column sorting
• Direct access to individual
Service Call entries for
detailed description
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ALARMS AND NOTIFICATIONS
Alarms and Notifications
• Automatic generation by
analysis on imported EVADTS data
• Lifecycle on each event
(opening, lasting, closure)
• Automatic opening or
update of a Service Call
when a new alarm is
received
• Query filtering over time
period
• Query filtering by
customer, vending point
and vending machine
detail
• View sorting by individual
column
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SERVICE CALLS
Management
•Automatic generation upon processing of events/alarms
•Manual generation by direct data entry (i.e. upon a phone
call from a customer)
•Automatic call assignment to the proper staff member
(according to user configuration)
•Lifecycle on each service call (opening, renewal, partial
closure, closure)
•Automatic closure of a service call when all its alarms close
•Manual closure of a service call by direct data entry
•Aggregation filters on query results
Service Calls Delivery
• Automatic E-Mail delivery to the configured staff
member handling the source vending machine
• E-mail message on every service call lifecycle
transaction (open, update, closure)
• E-Mail message details:
• Reference date and time of the call
• Customer name
• Vending Point address
• Alarmed vending Machine details
• List of currently open alarms for the alarmed
vending machine
• Service call closure may be notified by e-mail
reply
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VLITE – STANDALONE USAGE
VLite Users
Users E-Mail Accounts
Web Browsers
(Loader-retrieved)
Web Browser
Internet
VLite Portal
(Loader-retrieved)
VLite
Server
SMS Service Call
Customer
Loader/Technician
Phone/SmartPhone
Internet
E-Mail Service Call
E-Mail Service Report
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VLITE - TELEMETRY
Client 1
Client 2
Telemetry modem
Vlite Portal
Vlite Portal
Telemetry modem
Internet
Reports
Configuration
Internet
Internet
Events
Telemetry modem
Service Report
Service Calls
Internet
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