BR&Fing Matrice Competenze Vers. Ottobre 2011 Indice Matrice delle competenze – Area Sap CRM e Sap TM Matrice delle competenze – Area Sap FSCM Sap CRM Team leader Senior Analyst FUNZIONALE Scenario Sales - Canale WebUI (Sales org.&Territory mngt., Customer life-cycle mngt., Customer cockpit, Task&Activity, Activity Journal, Appointment&Calendar, Opportunity&Pipeline, Quotations, Sales Order, Pricing calculation, Approvative Workflow, Sales Agreement&Contract, Sales planning&Forecasting, Sales analysis & reporting, PDF Interactive Form). 3 7 5 1 Scenario Marketing - Canale WebUI (Lead mngt., External list mngt., Customer segmentation, Campaign mngt., Multichannel integration, Survey mngt, Campaign automation, Marketing planning, Trade promotion management, Marketing Calendar, Account planning, Marketing planning, Marketing analysis & reporting, PDF Interactive Form) 3 7 5 1 Scenario Service - Canale WebUI (Service request, Service order, Service contract&SLA, Workforce management and Resource planning, Installed base mngt., Customer Service&Support/Multichannel Integration, Complaint management, Help desk&Shered Service Center, knowledge mngt., Service analysis & reporting, PDF Interactive Form) 2 4 3 1 2 3 2 - 1 2 2 - CRM RDE (Rapid Deployment Edition) - Preconfigured Sales/Marketing/Service processes for PMI 1 1 - - Mobile Sales Application (laptop/tablet pc) – Subscription & Middleware management Mobile Service Application (laptop/Tablet pc) – Subscription & Middleware management Mobile application / SY-BASE technology – Subscription & Middleware management Sales/Marketing/Service processes for mobile devices (IPad, Blackbarry/smartphones). 2 1 4 2 4 2 - 1 2 2 - Web applications Scenario applicativo/processi Internet Sales (scenario B2B/B2C) / Partner Channel Management Product Catalog Management/External catalog integration/Quotations and Order Management/Product Proposal Internet Customer Self-Service Service Request/Service order, Installed base mngt., knowledge base mngt. Mobile Team leader Senior Analyst Junior TECNICO Developers Project manager System integrator Solution architect Sap for Transportation Project manager System integrator Solution architect Team leader / Senior Analyst FUNZIONALE Team leader / Senior Analyst TECNICO Developers Junior SAP Transportation Management - Contract & Cost Calculation (Customer agreement&cost calculation, shipment request mngt, customer freight invoice request mngt.) 2 3 2 - CRM integrated solution for Transportation Quotations & Contract Mngt. with PDF Interactive Form. 2 3 2 - Scenario applicativo/processi Sap FSCM Team leader / Senior Analyst TECNICO Developers Junior 1 - - - - - - Credit management 1 1 - - Biller direct - - 1 - Dispute management 1 1 - - Collection management 1 1 - - Project manager System integrator Solution architect Team leader / Senior Analyst FUNZIONALE Cash and Liquidity Management 2 3 Tresury Management 2 3 In-house cash 1 Bank Communication management Scenario applicativo/processi Riferimenti BR&FING srl Milanofiori Strada 6 Palazzo N2, Rozzano (MI) Sales Director Marco Turani Mob. 327-1689409 [email protected] www.briefing-srl.com 6