Ciclo di vita di un PC in
Microsoft
Milano – 18.11.2004
Marcello Caenazzo
IT Manager Sud Europa
Agenda
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IT @ Microsoft
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Problematiche relative alla gestione dei PC
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Soluzioni adottate
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Risultati ottenuti
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Uno sguardo al futuro
IT @ Microsoft
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Be Microsoft’s First & Best Customer
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Ensure the Security of Microsoft’s
Assets and Intellectual Property
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Be a Strategic Asset to Microsoft
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Run a World Class IT environment
Microsoft IT Data
100,000 e-mail
accounts
Single Instance
SAP
(1.7 Tb Db)
300,000+ PCs and devices
Dublin
Redmond
Tukwila
Silicon Valley
Tokyo
Charlotte
92,000 end users
89 countries
7,000,000 remote
connections/month
Singapore
Johannesburg
3M+ e-mail messages
per day internally
99.99% availability
3K Wireless AP’s
24K Wireless devices
Problematiche
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Soddisfazione del Cliente
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Scelta dell’hardware
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Riduzione dei tempi di gestione
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Standardizzazione
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Rapidità nel formulare il budget
Technology Enablers
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Remote Installation Server
Sharepoint V2
Intellimirror
SMS2003
Windows XP
PC Renting
Definire i modelli
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Conoscere il business
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Definire i profili
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Seguire direttive “inattaccabili”
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Avvalersi di un IT Focus Group
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Standard, standard, standard
Acquisto o Affitto?
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Soddisfazione del cliente!
Gestione cespiti
Pianificazione ordini
Allocazione costi
Gestione magazzino
Budget
Installazione
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Immagine standard (concordata)
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Eventuali aggiustamenti…
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Verifica con Microsoft Baseline Security
Analyzer
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Checklist
Migrazione dati utente
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Intellimirror / Sharepoint / My Site
Personal Backup (CD/DVD/HD esterni…)
Trasferimento guidato files e impostazioni
Ostacoli nascosti
Classi di piu’ persone
Ritiro vecchio PC
Survey Cliente
Manutenzione & aggiornamento
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Helpdesk (Remote Assistance)
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Aggiornamento e controllo via SMS
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Testing distribuito degli applicativi LOB
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Esiste un Service Manager del Software
Deployment
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Employee Productivity Education
Dismissione
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Gestione magazzino
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Beneficenza o rottamaio?
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Impegno costante di risorse “svogliate”
oppure…
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In caso di affitto i PC “spariscono” 
Risultati ottenuti
PC/Mese Distribuiti e Ritirati
60
Durata Media Processo
14 giorni
Media Clienti per Classe
7
Budget
automatico
Pianificazione
data esatta
Inoltre…
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L’occasione del rinnovo del PC e’ ghiotta per
aiutare l’utente a:
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Capire dove sono i propri dati (e a metterli dove e’
giusto che stiano)
Imparare ad usare gli strumenti aziendali a
disposizione
Conoscere meglio il funzionamento del proprio PC
Ottimi risultati di client sat e riduzione costi
con l’affitto
In bocca al lupo! 
Uno sguardo al futuro
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Helpdesk vision: “self-healing, self-help,
web-to-chat, web-log, phone call and
lastly HST dispatch”…
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“Self” installation (by SMS?)
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Dispositivi diversi dal PC
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Longhorn
6 IT People
Support
My Site
33,000
sites
> 150,000 sites
Document
Workspace
Team
Sites
Meeting
Workspace
Tablet PC
24,000 users
Pocket PC
11,500 users
SmartPhone
9,000 users
Remote Desktop
RPC over HTTP
22,000 monthly users
OWA
54,000 monthly users
For More Information
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Additional content on Microsoft IT
deployments and best practices can be
found on Microsoft TechNet:
http://www.microsoft.com/technet/itshowca
se
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E-mail IT Showcase:
[email protected]
© 2004 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.
Data in this presentation is current as of its publish date (see title slide).
Microsoft IT Deployment
Methods
Microsoft IT Installation Options
Microsoft
IT Web
Site
Bootable
CD-ROM
Unattended
Installation
System
Preparation
(SysPrep)
RIS
SMS
Application
Publishing
Upgrade or
Clean Install
Upgrade
only
Upgrade or
clean install
Upgrade or
clean install
Clean install
only
Clean install
only
Upgrade
only
Upgrade
only
Required
Hardware
Network
connectivity
CD-ROM
drive
Network
startup disk if
using a remote
distribution
share
Similar
hardware
configurations
for all desktop
computers
Pre-boot
eXecution
Environment
(PXE)
Fast
connection
to the SMS
site
Network
connectivity
Required
Windows
2000 Server?
Yes
No
No
No
Yes, and
Active
Directory
Yes, and
SMS
Yes, and
Active
Directory
User
interaction
requirements
Some user
interaction
Minimal for
upgrades;
more for
clean
installation
Minimal
Minimal if
using
Sysprep.inf
file
Minimal
Minimal
Minimal
Microsoft IT Organization
IT Account Management
Data Centre
Services
Windows Server
Storage
AD
Virtual Server
Collaboration Desktop/Device
Services
Services
Exchange
SharePoint
IP Telephony
LCS
Windows Client
SMS
Device Mgmt
Office System
Connectivity
Services
Network
Windows
Networking
ISA Proxy
Applications
Administrative
Sales & Marketing
Services
Operations
Ops Center (Monitoring, Tier 1 and Tier 2) MOM and MOF
Security and Infrastructure Architecture
Microsoft IT Spend Breakdown
Functional View
Applications
FY05
Breakdown
60%
App Development (29%)
App Support (31%)
Infrastructure
Network (14%)
Data Center (9%)
Employee Services (4%)
Cost Element View
People
Data & Voice
Hardware
Facilities
Software
5%
5%
2%
Software
5%
72%
16%
40%
(adjusted to include estimate
if MS software were included)
Voice (5%)
Helpdesk (5%)
Security (3%)
Employee Services = messaging (1.5%), software deployment (1%), collaboration (0.5%), data
protection (0.5%)