Softwares for Civil
Servants’ Training
Governance:
Report & GES.FOR
Massimo de Cristofaro
Head, New Methods for Training
National School of Government
Prime Minister’s Office – Italy
Contents:
• Definitions of the matter
• Italian public training system
• Annual Report on PA training,
some figures
• Training process: analysis, SW tools
• Difficulties
Contents:
• Definitions of the matter
• Italian public training system
• Annual Report on PA training,
some figures
• Training process: analysis, SW tools
• Difficulties
Public Administration, some labels:
• to rule and protect the Community
• its activity has to be documented
and transparent
• it works by means of laws,
regulations, acts ...
Public Administration, elements:
• Civil Servants’ hiring through
competitive selections
• contracts are established by public
bodies at national level
• training is both a need and a right
• training expenses are investments
Civil servants training:
• training expenses should
correspond to 1% of total salary
(1994 public employment
agreements)
• France 3,8% + 3,3% = 7,1%; UK 4,%
Contents:
• Definitions of the matter
• Italian public training system
• Annual Report on PA training,
some figures
• Training process: analysis, SW tools
• Difficulties
Contents:
• Definitions of the matter
• Italian public training system
• Annual Report on PA training,
some figures
• Training process: analysis, SW tools
• Difficulties
LOCAL
LOCAL
LOCAL
Gov.
LOCAL
Gov.
Gov.
Gov.
Ministero
Ministero
Ministero
Ministero
Ministero
Ministery
Managers
Organi
Organi
dello Stato
State
dello Stato
Organs
Enti
Autorità
Enti
Authorities
Managers
Managers
Training
School
Train.
Office
SSPA
SSPAL
Formez
Entry Prime Minister Office
Training
Observatory
Report
Compet.
Course
Permanent
Training
Public
SSPA – Scuola Superiore PA:
• SSPA is a top-level training school for senior
civil servants. It is part of Prime Minister’s
Office, with its own accounting and selforganising powers.
• Initial training/selection for new executives
and permanent training are the most important
missions for the SSPA.
• SSPA carries out the monitoring of training,
through the Osservatorio on training needs,
and the Annual Report on PA training;
SSPA – Scuola Superiore PA:
• SSPA headquarters are located in Rome
• Training projects and activities are held in its 5
offices of Bologna (Emilia-Romagna), Rome,
Caserta-Royal Palace (Campania), Reggio
Calabria (Calabria) and Acireale (Sicily). All the
offices have a specialized library, some of them
are also Centres of European Documentation
• SSPA's Study and Residential Centre is situated in
one of the two elliptical semi-circles of the
imposing Royal Palace in Caserta
Contents:
• Definitions of the matter
• Italian public training system
• Annual Report on PA training,
some figures
• Training process: analysis, SW tools
• Difficulties
Contents:
• Definitions of the matter
• Italian public training system
• Annual Report on PA training,
some figures
• Training process: analysis, SW tools
• Difficulties
Italy’s civil servants’ training 2008 data
• SSPA for Central State administrations realizes and prints the volume;
• Technical Table of Regions and Autonomous
Provinces;
• Formez for Provinces and Municipalities;
• CoInFo for Universities system;
• Institute Guglielmo Tagliacarne for
Chambers of Commerce;
• Monographies: Civil Service Department –
PMO, ASFOR; ISFOL; AIF, etc.
• 838.192 civil servants listed in the survey;
• 537.904 of which in training in 2007 = 64,2% ,
all sectors over 12,5%;
• some sectors over 1% investment on salary mass,
0,75% average, PCM from 0,86 to 0,83%;
Authorities from 1,6 to 1,28%, Regions at 0,89%
• mixed trends: expenditure: - 9 % ; participants in
training + 20%; supplied hours: + 8,5%; attended
hours + 3,1%
• 1.062.383 supplied hours, 4.215 hours each w-day
Data collection through software
realized by SSPA:
• on line, server connection
• off line, stand alone PCs
• same kind of analysis for all Government
levels: Central State, Regions, Cities,
Chambers of Commerce, Universities
On line data collection: Q3:
On line data collection, Q3:
Training
Plans
On line data collection, Q4 Economic Resources:
On line data collection, Q4 Resources for E-learning:
E-learning
Resources
On line data collection: Courses details
On line data collection: Courses details
2. ORGANIZZAZIONE E PERSONALE
MANAGERIALE
2.13.Normativa
pubblico impiego e contratti di lavoro
3.1 Project management
4. COMUNICAZIONE
2.2 Metodologie
gestione risorse umane
3.2 Valutazione
progetti, analisi costi
4.1
sulla
comunicazione
2.3Normativa
Normativa
previdenziale
7. INFORMATICA5.EECONOMICO-FINANZIARIA
TELEMATICA
11. TECNICO-SPECIALISTICA
3.3 Reingegnerizzazione
processi
4.2
con l’utenza
2.4Rapporti
Progettazione
organizzativa
8. LINGUISTICA
6. CONTROLLO
10.
DI
GESTIONE
5.1eINTERNAZIONALE
Normativa
fiscale
7.1 Progettazione
gestione
dei
processi
informatici
11.1 Cultura
3.4
Stili
di
leadership
4.3
Attività
e del
gestione
degli
URP
2.5
Qualità
servizio
8.19.Corsi
6.1 Normativa
di base
sui
Istituzioni
controlli
europee
e internazionali
MULTIDISCIPLINARE
5.210.1
Contabilità
di
Stato
7.2 Office
di base
11.2 Istruzione
3.5
Processi
decisione
4.4
Attività
degli
Uffici
Stampa
2.6Strumenti
Formazione
didiformatori
8.2 Corsi
6.2
Controllo
avanzati
10.2
direzionale
normativi
e di indirizzo
9.1
Corsi
per
accesso
alla
dirigenza
5.3
Normativa
e
procedure
sugli
appalti
7.3 Office avanzato
11.3 Sanità
3.6
Tecniche
normative
4.5
Attività
dibeni
promozione
e di immagine
2.7
Altro
8.3 Corsi
6.3
Definizione
specialistici
10.4
dei
Rendicontazione
processi
di patrimoniali
pianificazione
dei progetti
9.2
Corsi-concorso
per
le
varie
qualifiche
5.4
Gestione
dei
7.4 Specialista IT
11.4 Territorio
3.7
Altro
4.6del
Tecniche
didirezionale
comunicazione
integrata
8.4 Altro
6.4
Definizione
10.5
Utilizzo
budget
dei
fondi
comunitari
9.3
Corsi
di
riqualificazione
5.5
Metodologia
delle
politiche
di spesa
7.5 Specialisti su applicativi11.5
standard
Attività produttive
4.7 Altro
6.5
Ruolo5.6
e 10.6
funzioni
Tecniche
del controller
di negoziazione
9.4 Altro
Analisi
economica
7.6 Specialisti
su applicativi
non
standard
11.6 Agricoltura
6.6 Altro 5.710.7
AltroBenchmarking e scambio di esperienze
7.7 Altro
11.7 Ambiente
10.8 Altro/
11.8 Normativa di settore
11.9 Altro
Immediate control check on collected data:
Training investment 2008 (Euros):
department
total
employees
salary mass
training
investment
investment
on salary
mass %
per capita
investment
PMO & Ministeries
270.476
10.569.124.025
87.959.862
0,83
325,20
Security
163.091
6.925.801.173
34.348.020
0,50
210,61
State Organs
4.546
198.627.383
2.053.661
1,03
451,75
Authorities
1.928
178.338.209
2.290.351
1,28
1.187,94
63.776
3.606.806.283
39.343.288
1,09
616,90
Public Bodies
Chambers of
Commerce
Euros:
237.973.992
8.548
332.463.392
4.969.810
1,49
581,40
Regions
87.865
4.188.046.860
37.448.000
0,89
426,20
Provinces
42.491
1.282.493.000
9.118.000
0,71
214,59
166.069
4.603.912.000
20.443.000
0,44
123,10
Municipalities
Training investment on salary mass 2000-2008:
Participants to courses 2008:
department
total
employees
total
partecipants
participants
out of 100
employees
PMO & Ministeries
270.476
145.325
53,7
Security
163.091
46.368
28,4
State Organs
4.546
5.095
112,1
Authorities
1.928
5.220
270,7
63.776
74.140
116,3
Public Bodies
Participants:
8.548
Universities
537.904
14.223
166,4
Chambers of Commerce
87.865
97.084
110,5
Regions
46.590
33.563
72,0
Provinces
191.372
116.886
61,1
Municipalities
270.476
145.325
53,7
Incidence of travel expenses on training investments, 2002 – 2008 (Central State)
14,8
12,7
11,5
13,4
10,2
10,9
10,6
PCM e Ministeri
2002
2003
2004
2005
2006
2007
2008
13,2
11,9
5,6
7,8
Sicurezza
4,4
4,5
7,0
20,1
27,4
20,1
7,3
Organi dello Stato
17,1
6,8
15,5
5,5
15,4
10,0
9,8
Autorità
14,9
31,3
6,9
37,3
32,7
31,7
Enti pubblici
22,1
21,6
0
5
10
15
20
25
24,4
24,6
30
35
40
2008 - Participants according grades %
Managers
Middle rank
Clerks
118,0
68,2
40,8
59,8
66,1
25,8
State Organs
137,1
116,2
109,3
Authorities
204,3
269,2
304,7
Public Bodies
303,2
117,7
94,6
PMO & Ministeries
Security
Number of Training Plans
40
Amministrazioni
Adottato
Non preparato
37
35
30
25
19
20
14
15
13
11
10
8
7
3
5
4
1
2
0
3
3
1
0
TOTALE
PCM e Ministeri
Organi dello
Stato
Autorità
Enti pubblici
Subjects Delivery and Attendance by Managers
% ore erogate e fruite dai Dirigenti - 2005
14,8
Giuridico normativa generale
7,2
7,2
Organizzazione e personale
10,1
8,4
Manageriale
23,0
4,2
Comunicazione
0,8
8,2
Economico Finanziaria
4,2
1,2
3,3
Controllo di Gestione
ore erogate
16,1
Informativo Telematica
ore fruite
10,8
14,4
Linguistico
18,3
13,4
14,7
Multidisciplinare
2,7
Internazionale
1,1
9,3
Tecnico Specialistica
6,6
0,0
5,0
10,0
15,0
20,0
25,0
30,0
35,0
Subjects Delivery and Attendance by Managers
% ore erogate e fruite dai Dirigenti - 2006
19,7
Giuridico normativa generale
7,8
7,4
Organizzazione e personale
2,0
6,5
20,3
Manageriale
4,8
Comunicazione
0,3
9,3
9,9
Economico Finanziaria
0,8
Controllo di Gestione
2,3
ore erogate
11,7
10,8
Informativo Telematica
ore fruite
6,8
6,2
Linguistico
14,2
Multidisciplinare
32,8
2,2
2,6
Internazionale
16,5
Tecnico Specialistica
5,1
0,0
5,0
10,0
15,0
20,0
25,0
30,0
35,0
Subjects Delivery and Attendance by Managers
% ore erogate e fruite dai Dirigenti - 2007
15,7
Giuridico normativa generale
7,0
6,9
Organizzazione e personale
4,1
3,7
21,4
Manageriale
4,8
Comunicazione
3,5
18,8
Economico Finanziaria
20,5
0,5
0,5
Controllo di Gestione
ore erogate
11,0
Informativo Telematica
ore fruite
2,0
9,6
9,7
Linguistico
12,4
Multidisciplinare
23,1
2,6
1,8
Internazionale
14,0
Tecnico Specialistica
6,3
0,0
5,0
10,0
15,0
20,0
25,0
30,0
35,0
Subjects Delivery and Attendance by Managers
% ore erogate e fruite dai Dirigenti - 2008
6,7
Giuridico norm ativa generale
11,1
4,6
Organizzazione e personale
7,2
5,9
Manageriale
15,2
2,1
1,7
Com unicazione
5,1
Econom ico Finanziaria
11,9
0,9
1,7
Controllo di Gestione
ore erogate
7,9
Inform ativo Telem atica
ore fruite
4,5
11,4
Linguistico
7,4
24,4
Multidisciplinare
15,1
0,9
1,2
Internazionale
30,1
Tecnico Specialistica
22,9
0,0
5,0
10,0
15,0
20,0
25,0
30,0
35,0
Subjects Delivery and Attendance by Managers
PCM e Ministeri
Camere di commercio
Giuridiconorm ativa
generale
Organizzazione e
pers onale
Sicurezza
Regioni
Manageriale
Organi dello Stato
Province
Com unicazione
Econom icofinanziaria
Controlli di
ges tione
Inform atica e
telem atica
Autorità
Comuni
Linguis tica
Enti pubblici
Multidis ciplinare
Internazionale
Tecnicos pecialis tica
Courses Data Bases
from
Annual Reports
Banche dati dai Rapporti annuali
Interactive inquiries:
• subjects,
• Keywords in
course titles
Banche dati dai Rapporti annuali
All data are selectable
and rangeable:
• title,
• duration in hours,
• participants, etc.
Contents:
• Definitions of the matter
• Italian public training system
• Annual Report on PA training,
some figures
• Training process: analysis, SW tools
• Difficulties
Contents:
• Definitions of the matter
• Italian public training system
• Annual Report on PA training,
some figures
• Training process: analysis, SW tools
• Difficulties
Training is not a self standing activity,
but it is part of a process:
•
OBJECTIVES to achieve
•
NEEDED skills & competencies
•
EXISTING skills & competencies
•
∆ = skill GAP to reach objectives
•
TRAINING
•
EVALUATION of results and of training
Training is not a self standing activity,
but it is part of a process:
•
OBJECTIVES to achieve
•
EVALUATION of results and of training
•
NEEDED
skillsthe
& competencies
There is a “Direttiva”
by
2003
•
EXISTING skills & competencies
Public Administration
Minister,
•
∆ = skill GAP to reach objectives
inviting to build •upTRAINING
such procedure:
To set a “Training Plan” each year,
Starting from “Training needs
analisys”
Training is not a self standing activity,
but it is part of a process:
•
OBJECTIVES to achieve
•
NEEDED skills & competencies
•
EXISTING skills & competencies
•
∆ = skill GAP to reach objectives
•
TRAINING
•
EVALUATION of results and of training
This flow can be totally substained
by a Software tool
GES.FOR
Training Process
Management System
GES.FOR: modular data base
data 1
data 2
data 3
data 4
• SSPA developed GES.FOR, a modular
software to manage the whole process
• one module for each step
• integration of data througout the process
• to avoid re-writing and the flow of paper
• to relate each phase to pertinent actors.
Collection
Evaluation
Plans
Delivery
GES.FOR: process flow
Central Training
Offices
Office’s Manager
Data 1
Training
Needs
collection
Choices
Strategies
Feasibility
Plan
GES.FOR: process flow
Data 4
Report
Central
Offices
Data 2
Training
Delivery
Training
Plan
Choices
Strategies
Feasibility
Training
Management
GES.FOR: process flow
GES.FOR Evaluation Module
GES.FOR: process flow
input:
• only PURPOSES
• NOT course’s title
GES.FOR: process flow
GES.FOR: process flow
GES.FOR: process flow
selection by
subject:
number of
requests
GES.FOR: process flow
GES.FOR: process flow
GES.FOR: process flow
GES.FOR: process flow
GES.FOR: process flow
Corso con relativa aula;
in automatico: lettere di
convocazione
GES.FOR: process flow - monitoring
Course record is
coupled to
evaluations
questionnaires
GES.FOR: process flow - evaluation
GES.FOR: process flow - evaluation
Statistiche
automatiche di
rapida lettura
Contents:
• Definitions of the matter
• Italian public training system
• Annual Report on PA training,
some figures
• Training process: analysis, SW tools
• Difficulties
Contents:
• Definitions of the matter
• Italian public training system
• Annual Report on PA training,
some figures
• Training process: analysis, SW tools
• Difficulties
Difficulties
Organigrams and functions
MB
Training
Office
HR
Difficulties
Organigrams and functions
MB
Strategies
Training
Office
HR
Addresses
Scuola Superiore della Pubblica Amministrazione
www.sspa.it
Rapporto
[email protected]
Massimo de Cristofaro:
[email protected]