Incontro con le
rappresentanze sindacali
di CSC Italia
Vittorio Albini, Simona Bonati
22 giugno 2009
CSC Proprietary and Confidential
12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 1
Kick-off 2009
CSC Italia
May 27, 2009
Claude Czechowski
CSC Proprietary and Confidential
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2007
SUBPRIMES
WHERE IT ALL STARTED
CSC Proprietary and Confidential
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TODAY, 2009
GLOBAL
ECONOMY
IN RECESSION
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FY09 Achievements
GLOBAL
NEW OPPORTUNITIES
ECONOMY
IN RECESSION
CSC Proprietary and Confidential
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FY09 Achievements
Business and IT Transformation
Program and Change Management
CSC Proprietary and Confidential
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FY09
Achievements
• Excellent 1st half
• Slow down in 2nd half
BUT we delivered!
CSC Proprietary and Confidential
12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 7
SECOND CONSECUTIVE
YEAR AS A REGION
WE WON THE
EAGLE
FY09
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7th consecutive year
CHAIRMAN’S
AWARD
FOR EXCELLENCE
Mobile Maintenance
for Aircraft
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FY09 Achievements
FY09 Results EMEA SW
REVENUE
Spain
7%
OPERATING INCOME
Portugal
1%
Belux
21%
Spain
1%
Italy
17%
France
60%
Belux
15%
France
78%
REVENUE 118M
$
AT FY09 EXCHANGE RATE
-5%
GROWTH FOR ITALY
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FY09 Achievements
FY09 South & West Region contribution to GBS results
globally
REVENUE
OPERATING INCOME
E Central
25%
North America
31%
E South
8%
Australia
8%
E West
24%
EMEA Central
19%
EMEA West
31%
Australia
9%
E North
4%
REVENUE 1813M
North America
30%
EMEA North
11%
$
AT FY09 EXCHANGE RATE
+12%
CSC Proprietary and Confidential
GROWTH
12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 11
FY09 Achievements
FY09 EMEA SW Fee Rates/Utilization by country
FY10 trend: Tough times ahead
1400
FEE RATES
FY09/FY10
1200
1000
800
600
400
200
0
France
Belgium
Italy
France
CSC Proprietary and Confidential
Belgium
Italy
Spain
88%
86%
84%
Portugal
Focus on
rates and
utilisation
82%
UTILISATION
FY09/FY10
80%
78%
76%
74%
72%
70%
68%
Spain
Portugal 3:03 AM PPT 2003_Building_FMT.ppt 12
12/19/2015
FY09 Achievements
FY09 GBS Fee Rates/Utilization around the world
FEE RATES
81%
76%
65%
78%
63%
UTILISATION
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FY09 Achievements
FY09 Industry sector split
EMEA SW FY09 REVENUE BY INDUSTRY SECTOR
CENR
Healthcare
Public Sector 4% -5%
1% -2%
9%
Financial
+8%
Services
37%
+9%
Tech & CS
29%
+27%
FY09 TOTAL 886M $
Manufacturing
20% +0%
Shift from Financial Services to
Technology & Consumer Services
CSC Proprietary and Confidential
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TOP 30
CLIENTS
CSC Proprietary and Confidential
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FY09 Achievements
73,0
EMEA SW Top 30 Clients
70,6
Account for 69% of Revenue
Achieved 21% Growth
35,0
33,0
29,6
Need to extend
24,6
• Geographical scope
• Solutions & services
20,0
CSC Proprietary and Confidential
19,0
18,0
13,0
11,4
10,6
10,2
9,5
9,2
8,9
8,6
7,3
6,8
6,6
6,4
6,4
Renault Nissan
Credit Agricole CACEIS
NMBS BE Rail
Societe Generale
CE Banque Pop
BNP BNL Fortis
Peugeot Citroen
SNCF FR Rail
Groupama
Monoprix GL
BE Federal Police
BE Ministry Finance
Intesa San Paolo
Diesel
GDF Suez
Generali
PPR Fnac Gucci
SINSYS
Telecom Italia
Agfa
Antalis
Unedic
La Poste
Air France
Poste Italia
Armani
KCS
Thales
Saint Gobain
Caisse de Depot
12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 16
FY09 Achievements
EMEA SW Top 30 Clients
FY09 Totalby country (1-15)
Revenue
France
Renault Nissan
73.0
69,0
Credit Agricole
CACEIS
NMBS BE Rail
70,6
70,2
Societe Generale
33,0
33,0
CE Banque Pop
29,6
29,6
BNP BNL Fortis
Peugeot Citroen
24,6
20,0
17,2
20,0
SNCF FR Rail
Groupama
Monoprix GL
BE Federal Police
BE Ministry Finance
Intesa San Paolo
Diesel
GDFCSC
Suez
Proprietary and Confidential
19,0
18,0
13,0
11,4
10,6
10,2
9,5
9,2
19,0
18,0
13,0
35,0
Belgium
Italy
Spain
4,0
0,4
35,0
3,5
3,9
11,4
10,6
10,2
9,5
7,3
1,9
12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 17
FY09 Achievements
EMEA SW Top 30 Clients
FY09 Totalby country (16-30)
Revenue
France
Belgium
Italy
Generali
8,9
3,3
5,6
PPR Fnac Gucci
8,6
8,6
NA
SINSYS
7,3
7,3
Telecom Italia
6,8
6,8
Agfa
6,6
Unedic
Antalis
6,4
6,4
6,4
6,4
La Poste
Air France
Poste Italiane
Armani
Saint Gobain
Thales
KCS
Caisse de Depot
5,5
5,3
5,2
4,3
3,2
3,2
3,2
3,1
5,5
5,3
CSC Proprietary and Confidential
Spain
6,6
5,2
4,3
3,2
3,2
3,2
3,1
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FY09 Achievements
AXA
22.0
Global/
Multi
Generali
14.4
South and West contribution
to GBS top 20 clients
BE Rail
34.9
Soc Gen
32.3
FR Savings
Banks
28.3
PSA
20.1
FR Rail
19.0
CR Agri
18.5
Fortis 14.0
GL 13.0
EMEA
West
CSC Proprietary and Confidential
BlueCross
BlueSheild
54.4M
ULA
25.8M
Verizon
17.7
Kroger
17.7
Louisiana
Energy 17.7
North
America
BHP
Billiton
53.3M
AUS
Defence
42.5M
Australia
Allianz
26.5
Commerzbank
20.0
Sparkasse
17.7
EMEA
Central
12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 19
FY10
OBJECTIVES
INCREASE VALUE
TO OUR CUSTOMERS
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What are key executive client issues and agenda?
CIOs, HRDs, CFOs, CPOs, CSCOs
HOW ARE THEY EXPERIENCING THE CRISIS?
Latest CSC Surveys have identified strategic and operational
disruptions.
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FY10 Objectives
FY10 Objectives
Increase Value to Our Customers
• Extend globally our key executive networks
– CFO, CIO, HR, CPO, CSCO
• Respond globally to our customer challenges
– Post Merger Integration (MA&D)
– Supply Chain Optimization (IVC, SRM)
– Monitor Performance and Risk (IBP, FDB)
– Improve Business and IT performance (Shape and
Transform)
• Deploy our global practices solutions by industry
– Retail and Fashion: SAP Retail, Stealth
– CENR: Reach, SAP Mining, SAP IHS
– Technology Consumer Services: Back Office
Transformation (SAP, Oracle), Business transformation
and process improvement
– Manufacturing : SAP and Oracle back office and supply
chain solutions, business process improvement, and
12/19/2015 3:03 AM
CSC Proprietary and
Confidential
technology
change
(SOAsure)
PPT 2003_Building_FMT.ppt 22
FY10 Objectives
New major wins & market trends
Ericsson Telecomunicazioni
SpA
6.7M $
R&D and Supply Chain
Application Support
Sinsys NV/SA
4.4M $
On Site and Service Factory
2009
Rete Ferroviaria Italiana SpA
Equens SpA
3.4M $
2.6M $
ENEL
2.0M $
Proton Suite
CAMS II Services 20092010
SAP Services
Need to focus on customer issues and
CSC consulting, business solutions and managed services
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Italy
Federico Fellini
L'unico vero
realista è
il visionario
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CSC Italy Organization
Staff
La struttura organizzativa di CSC Italia
EMEA
functional report
P&L
Claude Czechowski
CSC Italia President
HR
F&A
Vittorio Albini
Isabella Minardi
S&MD
Legal
Stefania Di Cristofaro
Alessandra Mancini
Operation Mngmt
Business Development
Thierry Berdy
Cosimo Solida
Institutional Relations
Tech.&Quality Assurance
Maurizio Poerio
Fabio D’Eramo
Business Unit
Financial Services
(acting)
MILANO
Regional Offices
V.Albini
ROMA
S.Pompili
PADOVA
C.Solida
A Calabrese
S.Pompili
Business Unit
Fashion & Retail
C.Solida
Market Line
“Fashion”
Business Unit
Manufacturing
(acting)
Market Line
“Insurance”
G.Ingoglia
Account Mgr’s
Account Mgr’s
Account Mgr’s
Account Mgr’s
Account Mgr’s
Business
Developers
Business
Developers
Business
Developers
Business
Developers
Business
Developers
Solution Group
Mgr’s:
Solution Group
Mgr’s:
Solution Group
Mgr’s:
Solution Group
Mgr’s:
•Banking
•Bank. IT cons.
•Insurance
•Ins. IT cons.
Solution Group
Mgr’s:
Competence
Center Mgr:
Competence
Center Mgr:
•E-Business
Market Line
“Governm.&Transp.,
and Telco.& Utilities”
•Gov. & Transport.
•Tlc. & Utilities
•SAP
•IT & Busin. cons.
•Stealth
GOS
P.Bronzieri
Market Line
“Manufacturing”
M.Ingaramo
Market Line
“Banking”
L.Scarpelli
•BI, Oracle, CRM
TORINO
Business Unit
Government & Services
•Discrete manufact.
•Proc. & HT manuf.
GOS’s
Line of
Services
EMEA
FSG
FSG Bkg’s
&
Product &
Services
(S.Bordoni
/ U.Picco)
Reins.’s
Product &
Services
(A.Assi)
Competence
Center Mgr:
•Doc. & Cont.
mngmnt
G.Ingoglia
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Headcount impiegati CSC Italia Srl al 30 aprile 2008
Assago
TO
PD
Roma
Ravenna
S.Giorgio
Torri
Tot
Fashion
Acc.Mngt
0
0
1
0
0
1
0
2
Fashion
Delivery
7
12
66
1
8
17
0
111
FS
Acc.Mngt
2
1
1
0
0
0
0
4
FS
Delivery
80
174
14
58
0
1
5
332
G&S
Acc.Mngt
1
1
0
4
0
0
0
6
G&S
Delivery
32
88
0
244
0
0
0
364
FSG
39
0
0
2
0
0
0
41
Staff
33
11
8
14
1
0
0
67
194
287
90
323
9
19
5
927
Tot
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Headcount impiegati CSC Italia Srl al 31 maggio 2009
Assago
TO
PD
Roma
Ravenna
S.Giorgio
Tot
Fashion
Acc.Mngt
0
0
1
0
0
1
2
Fashion
Delivery
11
12
78
1
11
17
130
FS
Acc.Mngt
3
0
0
0
0
0
3
FS Delivery
91
179
18
61
0
0
349
G&S
Acc.Mngt
0
1
0
3
0
0
4
G&S
Delivery
30
106
0
274
0
0
410
FSG
44
0
0
2
0
0
46
Staff
32
11
11
15
1
0
70
211
309
108*
356
12
18
1014
Tot
*
Sono state conteggiate anche 2 persone del GIS (avrebbero dovuto essere assunte in SPA) per
ottemperare alle assunzioni obbligatorie disabili
CSC Proprietary and Confidential
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Dimissioni impiegati CSC Italia Srl
dal 1 maggio 2008 al 31 maggio 2009
Assago
TO
PD
Roma
Ravenna
S.Giorgio
Tot
Fashion
Acc.Mngt
1
1
0
0
0
0
2
Fashion
Delivery
0
0
1
0
0
0
1
FS
Acc.Mngt
0
0
0
0
0
0
0
FS Delivery
7
8
0
2
0
1
18
G&S
Acc.Mngt
1
0
0
0
0
0
1
G&S
Delivery
4
2
0
10
0
0
16
FSG
5
0
0
0
0
0
5
Staff
4
0
1
0
0
0
5
22
11
2
12
0
1
48
Tot
CSC Proprietary and Confidential
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Assunzioni impiegati CSC Italia Srl
dal 1 maggio 2008 al 31 maggio 2009
Assago
TO
PD
Roma
Ravenna
S.Giorgio
Tot
Fashion
Acc.Mngt
1
0
0
0
0
0
1
Fashion
Delivery
4
1
14
0
3
0
22
FS
Acc.Mngt
2
0
0
0
0
0
2
FS Delivery
18
14
1
5
0
0
38
G&S
Acc.Mngt
0
0
0
0
0
0
0
G&S
Delivery
3
18
0
42
0
0
63
FSG
9
0
0
0
0
0
9
Staff
4
0
4
1
0
0
9
41
33
19*
48
3
0
144
Tot
*
Sono state conteggiate anche 2 persone del GIS (avrebbero dovuto essere assunte in SPA) per
ottemperare alle assunzioni obbligatorie disabili
CSC Proprietary and Confidential
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Headcount impiegati CSC SPA al 30 aprile 2008
Assago/
GE
RM
TO
Vado
CE
PD
Molinella
FE
Tot.
Cernusco
FS
Delivery
1
0
0
0
0
0
0
0
0
1
GS
Delivery
2
29
0
0
0
2
0
2
0
35
GIS
27
19
2
8
2
4
2
0
1
65
Staff
4
0
0
1
0
0
0
0
0
5
Others
1
2
0
1
0
0
0
0
0
4
35
50
2
10
2
6
2
2
1
110
Tot
CSC Proprietary and Confidential
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Headcount impiegati CSC SPA al 31 maggio 2009
Assago/
GE
RM
TO
Vado
CE
PD
Molinella
FE
Tot.
Cernusco
FS
Delivery
0
0
0
0
0
0
0
0
0
0
GS
Delivery
2
24
0
0
0
2
0
1
0
29
GIS
25
16
2
8
2
4
2
0
1
60
Staff
4
0
0
1
0
0
0
0
0
5
Others
1
1
0
1
0
0
0
0
0
3
32
41
2
10
2
6
2
1
1
97
Tot
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Dimissioni impiegati CSC Italia SPA
dal 1 maggio 2008 al 31 maggio 2009
Assago/
GE
RM
TO
Vado
CE
PD
Molinella
FE
Tot.
Cernusco
FS
Delivery
1
0
0
0
0
0
0
0
0
1
GS
Delivery
0
6
0
0
0
0
0
1
0
7
GIS
2
3
0
0
0
0
0
0
0
5
Staff
0
0
0
0
0
0
0
0
0
0
Others
0
0
0
0
0
0
0
0
0
0
3
9
0
0
0
0
0
1
0
13
Tot
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Assunzioni impiegati CSC Italia SPA
dal 1 maggio 2008 al 31 maggio 2009
Assago/
GE
RM
TO
Vado
CE
PD
Molinella
FE
Tot.
Cernusco
FS
Delivery
0
GS
Delivery
0
GIS
0
Staff
0
Others
0
Tot
0
0
CSC Proprietary and Confidential
0
0
0
0
0
0
0
0
12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 33
Bench Status FY09
- detailed by periods
Bench Status FY09 – detailed by periods
CSC Proprietary and Confidential
12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 34
Bench Status FY09 – detailed by sites
CSC Proprietary and Confidential
12/19/2015 3:03 AM PPT 2003_Building_FMT.ppt 35
TRAINING FY09
Business Industries Training 50 people involved
Training for staff 20 people involved
Technical and IT trainings 265 involved
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Cur Tot
FY Total
mar-08
feb-08
dic-07
gen-08
nov-07
ott-07
set-07
ago-07
lug-07
Trained on
giu-07
apr-07
mag-07
FY09 - Training (Status)
Unit
Current
Total
24
Corso ADM315 Workload Analysis SAP)
1
1
1
24
Flash CS3 Approfondimento Multimedia Desing
2
2
2
8
16
ABAP SAP (Realtech)
9
9
9
40
360
6
180
Seminario IBM Rational
1
1
1
6
Inglese voucher semi-finanziato
6
6
6
30
29
29
52
748
2
13
13
320
1.560
8
Analisi Processi
14
PL/SQL - Oracle Forms e Reports Reskilling
11
15
8
8
160
1.280
Tarining e Certificazioni Business Objects
4
4
4
4
16
MOC 2310 Developing Microsoft ASP.Net Web Applications Using Visual Studio.net
e MOC2389 Programming with Microsoft ADO.net
40
400
10
10
10
40
240
BEA WebLogic Server 9.0 Developing Web Applications Developing Enterprise Portals
6
6
6
PL/SQL - Oracle Forms e Reports Reskilling STAGISTI
1
1
32
Technical Fundamental Documentum
7
7
7
24
168
Web Publisher Administrator - Documentum
8
8
8
16
128
System Administrator Documenutm
4
4
4
16
64
Corso + Certificazione SCRUM Master Plus
2
2
2
24
48
Corso Microsoft 2124 Programming with C#
2
2
2
16
32
Mastersicurezza Sistemi Gestione Sicurezza Informazioni
1
1
1
48
48
Hyperion Planning 9.3.1: Create and Manage Applications
1
32
Corso On-line e Certificazione Business Objects
1
1
1
8
8
PMP del PMI con esame certificazione il 4/07/09
15
15
15
32
480
SAS Masterclass in Business Intelligence
3
3
3
160
480
32
Oracle Database 10g: Administration Workshop I Relaease 2
1
1
1
32
Corso e certificazione su piattaforma Microstrategy
1
1
1
32
32
CAST training on the job
7
7
7
16
112
ASP.NET- MOC 2543 framework e web application
2
2
2
18
36
Management Academy in France
30
30
30
16
480
Preparazione Certificazione PMP
8
8
48
384
11
11
24
264
3
3
3
4
12
15
15
15
24
360
4
4
MS SharePoint Server 2007 Development
8
Stealth: Inquadramento Funzionale del Prodotto (parte del corso)
Corso Aggiornamento Release 11g
3
Corso sulla piattaforma di fatturazione Arbor/BP 12.0
11
11
11
32
352
English Courses solo GBS
126
126
126
100
6.280
10
10
8
80
Cognos 8 BI Report Studio
1
1
1
24
24
PL/SQL da Microsys
4
4
4
24
96
SAP MM 10 persone di Roma e 2 di genova (ericsson)
12
12
12
44
528
11
11
164
400
4
4
80
160
240
Corso interno ITIL V2
10
SAP MM e SD per sole persone di Genova (Ericsson)
4
5
Programmazione java base e avanzato per Genova (Ericsson)
2
2
2
Programmazione ABAP persone GE (Ericsson)
6
6
6
40
Corso Interno SAP PM e CS per persone SG SAP
5
5
5
32
160
Corso Interno Data Modeling per attività Enel
7
7
7
24
168
Corso Interno DDWay
10
10
10
16
160
Corso Interno Microsoft Project Base e avanzato
17
17
17
28
168
1.930
16.846
Days
2106
Total
19
CSC Proprietary and Confidential
46
39
38
32
4
163
14
17
9
52
2
435
435
GBS Details
GBS:
Techn Training:
• 1.321 days
• 315 people involved
English training:
• 785 days
• 126 people involved
Staff:
Specific Training:
• 40 days
• 20 people involved
English training:
• 211 days
• 34 people involved
Tot
2.357 days
485 people involved
12/19/2015 3:04 AM PPT 2003_Building_FMT.ppt 37
CERTIFICAZIONI
10 Employees certified PMI for PMP (Project Management Professional)
15 Employees certified ITIL V2 (Foundation Certificate in IT Service
Management)
93 Certification Microsoft Solutions obtained
16 Certifications IBM Datastage obtained
15 Certifications Oracle Database obtained
13 Certifications SUN (Programmer/Business Component) for the Java
Platform, obtained
7 Certifications BEA (Developer – Architect) (5 employees)
2 Employees certified Cognos & BI Author
CSC Proprietary and Confidential
12/19/2015 3:04 AM PPT 2003_Building_FMT.ppt 38
GOALS: LINGUA INGLESE
160 employees had an english course training in
classroom, thanks to funded courses.
Availability of 140 Globalenglish licences, of which in use
about 30
On going the Belit Test for all employees in order to
understand the
knowledge level of each area.
We got a pilot test for Italy:
-Requests from 200 employees
-Pilot licences for 130
CSC Proprietary and Confidential
12/19/2015 3:04 AM PPT 2003_Building_FMT.ppt 39
Training status
Total
8
14
10
6
8
27 46
feb-08
mar-08
dic-07
gen-08
nov-07
ott-07
set-07
lug-07
ago-07
giu-07
FY Total
1
6
3
11
6
Hours Spent
Current Total
Corsi aggiornamento Java (JSE-J2EE) richiesto e fornito dal CSI
Piemonte-Stack Applicativo su tecnologie a supporto della filiera
produttiva
Corso Interno per persone in Bench e stagisti Microsoft .NET
DataStage base V8 IBM dataStage advanced
Corso Interno JTLS
SAS Business Intelligence Framework
Corso ABAP per stagisti e persone in Bench Roma
CRM on Demand Administration Essential
Microstrategy Certified Developer percorso + certificazione
SOA&ALSB Corso Service Bus 10gR3 Oracle
apr-07
Trained on
mag-07
# of resources
1
6
11
11
6
14
10
6
8
1
6
11
11
6
14
10
6
8
73 73
Unit
Current
Total
FY
Total
52
52
52
40
64
40
24
192
32
40
32
516
240
312
440
144
2.688
320
240
256
4.692
240
312
440
144
2.688
320
240
256
4.692
Training Strategy FY10
•
Management Academy for middle managers
•
Project Management Training
•
Internal training for “managing People” – On line training
•
Internal training on “Performance Appraisal” – On line training
•
Internal Training on TALEO and its process – Virtual training on skillsoft
•
English training through Globalenglish
•
Reinforce the use of Skillport for all the employees; HR will train all the employees with some virtual orientation sessions
•
Technical skill (strategical or on demand)
CSC Proprietary and Confidential
12/19/2015 3:04 AM PPT 2003_Building_FMT.ppt 40
CSC Proprietary and Confidential
12/19/2015 3:04 AM PPT 2003_Building_FMT.ppt 41