Achieving and maintaining
competitiveness through
Human Capital development
World Bank, Knowledge Economy Forum VII
Fabriano - June 18, 2008
Giuliano Calza
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Indesit Company Values: a cross cultural framework
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_____Respectful
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Innovative
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We act thoughtfully and
responsibly towards
We
have a spirit of
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employees, consumers and
initiative and are creative
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all our other stakeholders
people who act with
and are committed to
curiosity and
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safeguarding the
environment and fostering
social well being.
inventiveness in
everything we do.
In touch
Ambitious
Constant relationships
with our various
stakeholders enable us to
listen to and study their
needs, so we can offer
the solutions needed to
achieve the best results.
Genuine
Our capacity to improve
our performance everyday
and consolidate our
relationships with all our
stakeholders is driven by
enthusiasm and a passion
for excellence and
leadership.
We are open, transparent people who love
working in a simple, clear and competent way
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People development and knowledge enhancement
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How_______
we
develop our
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human capital
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Business
Competitiveness
People
Development
What we want
to be
Core
Values
Knowledge
Enhancement
What we need to
know & to do
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From Values to Business competitiveness
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Development
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Quarto
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HR Processes &
Systems review
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PMS
Buddy
Referral
Coaching &
mentoring
Development &
Assessment
Center
HR Review
E-Learning
Platform
New
Leadership
Model
Orientation and
Induction
Program
Job
Families
Training
Plan
Communities
Employer
Branding
Indesit
Academy
Knowledge
Enhancement
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People Development strategy
Vision
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Leaders
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Growth
Lead
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Managers
Train
Commit
Develop
Enhance
Select
Attract
Young
Potential
Retain
Train
Motivate
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Total Development Approach
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• Values
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• Leadership
• Back to basics
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• Head hunting
• Managerial skills
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• Job posting
• Technical Training
• Incentive plans
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• Employer
• Benefits
branding
• e-recruiting
• Stage
• Masters
Training
Performance
Rewarding
Leadership
Program
Development
Projects
• Development
Program
• International
mobility
• Project
Management
• MBO
• Stock Options
Coaching
• Potential Assessment
Center
• Individual Training
plan for Talent & Key
People
• Corporate Programs
• Managerial
behaviours
• Coaching program
• Mentoring program
• Shadowing experiences
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Knowledge leverages
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Leadership model
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Training &
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feeding
development
Knowledge
blending
Knowledge
nurturing
Knowledge
sharing
Job rotation /
enrichment
Coaching &
mentoring
Communication &
involvement
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Multi dimensional action plan
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Values
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Terzo
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Quarto
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Training & development
Job rotation / enrichment
Self
Development
Coaching & Mentoring
People
Management
Communication &
Involvement
Competencies &
Behaviours
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“Take away” lesson: a stronger coherence
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CORE VALUES
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… come
from
… and go back to
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the people
the people …
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Leadership
model
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Closure … so what?
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About
human capital & business competitiveness
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• A very good idea, the marketing capability etc. can be the
crucial factors in the short term success of the business
initiative
• The quality and the value of human capital can be the
crucial factor in the mid/long term sustainability of the
business
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Focus on training
PROFESSIONALS / MANAGERS
GRADUATES
SHORTCOMINGS
INVESTMENT
AREAS
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Main graduates training areas:
Main graduates’ shortcomings:
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• basic business awareness and
• Absence of any professional experience during
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capabilities (communication, relational
ability, team working etc.)
• No_______
business
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• basic professional gaps (orientation
business context
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and induction programmes)
• Lack of initiative
• english language fluency
• Weak fluency with foreign languages (first of all
English)
SOURCING
FACULTY
FUNDING
• Performance mgmt process > at
the end of the process the
employee together with his / her
Line manager identifies individual
training needs
• Line managers > each line manager
can suggest training courses for his
/ her employees
• HR / People development
department > HR department
design and develop training paths
for middle and top managers,
experienced professional,
communities based training
Blended approach to training:
• internal managers / senior
professionals for core
professional issues, with
tailor made contents
• external consultants for
managerial / behavioural
issues. Generally speaking
Indesit Company hires very
renowned consultants at
national and international
levels
There are different internal
and external funds used to
finance training activities.
• internal training budget is
splitted between Business
Departments (professional
skills) and HR Department
(managerial skills)
• external funds consists of
both European Union funds
and training allowance
funds (eg. Fondimpresa)
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